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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Anyone have any ideas on this issue?<br><br>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Stacy<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> vtigercrm-developers-bounces@lists.vtigercrm.com [mailto:vtigercrm-developers-bounces@lists.vtigercrm.com] <b>On Behalf Of </b>Sparker<br><b>Sent:</b> Thursday, June 26, 2014 3:16 PM<br><b>To:</b> vtigercrm-developers@lists.vtigercrm.com<br><b>Subject:</b> Re: [Vtigercrm-developers] Tickets Contacts and Organizations<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I really hope that we can find a resolve for this. <br>I am going to review some of the old code in 5.4 and see if we can figure out what went wrong and if we can resolve it.<br><br>I will keep you posted if I find anything. <br><br>Would be a great help if some of the dev’s could assist us with this bug.<br><br>Thank you,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sparker<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">vtigercrm-developers-bounces@lists.vtigercrm.com</a> [<a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">mailto:vtigercrm-developers-bounces@lists.vtigercrm.com</a>] <b>On Behalf Of </b>Arnold den Boer<br><b>Sent:</b> Thursday, June 26, 2014 3:00 PM<br><b>To:</b> <a href="mailto:vtigercrm-developers@lists.vtigercrm.com">vtigercrm-developers@lists.vtigercrm.com</a><br><b>Subject:</b> Re: [Vtigercrm-developers] Tickets Contacts and Organizations<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I face the same<br><br>Verstuurd vanaf mijn iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>Op 26 jun. 2014 om 19:16 heeft "Sparker" <<a href="mailto:sparker@maxxservers.net">sparker@maxxservers.net</a>> het volgende geschreven:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Well this is the same file I currently have. <br><br>The tickets are being created which is good. However when the ticket is created it is not selecting the contact or organization associated with the email and populating the fields accordingly.<br><br>Just to be clear on the steps. <br><br>Contact in vtiger using sending from <a href="mailto:abs@someplace.com">abs@someplace.com</a> sends an email to <a href="mailto:helpdesk@someplace.com">helpdesk@someplace.com</a> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The workflow and mailconverter work as they should. <br>A ticket is created and email is sent to administrator ( this works fine ) <br>When the administrator looks at the ticket the Contact and Organization field are blank. – We are forced to manually add the organization and contact person into the fields.<br><br>Previously in 5.4 when a ticket was created via email as explained above. The ticket ‘would’ have that information populated properly.<br><br>All other features and aspects work great. <br><br>Please let me know if you have any other ideas. <br><br>Thank you,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sparker</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">vtigercrm-developers-bounces@lists.vtigercrm.com</a> [<a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">mailto:vtigercrm-developers-bounces@lists.vtigercrm.com</a>] <b>On Behalf Of </b>lajeesh k<br><b>Sent:</b> Thursday, June 26, 2014 9:19 AM<br><b>To:</b> vtigercrm-developers<br><b>Subject:</b> Re: [Vtigercrm-developers] Tickets Contacts and Organizations</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hi Sparker,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Sorry i have given you file from vtiger 6.1 trac<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Please try with this file <a href="http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php">http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php</a><br><br><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>And the issue is with function __CreateTicket()<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>these two lines , I think<o:p></o:p></p><pre>$linktoid = $mailscanner->LookupContact($fromemail);<o:p></o:p></pre><pre style='margin-bottom:12.0pt'>if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);<br><br><o:p></o:p></pre><pre>Regards,<o:p></o:p></pre><pre>Lajeesh <o:p></o:p></pre><p class=MsoNormal> <o:p></o:p></p></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br><a href="http://www.vtiger.com/">http://www.vtiger.com/</a><o:p></o:p></p></div></blockquote><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="99%" noshade style='color:#909090' align=center></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 11.25pt 0in 6.0pt'><p class=MsoNormal><a href="http://www.avast.com/"><span style='text-decoration:none'><img border=0 id="_x0000_i1026" src="http://static.avast.com/emails/avast-mail-stamp.png"></span></a><o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p><span style='font-family:"Calibri","sans-serif";color:#3D4D5A'>This email is free from viruses and malware because <a href="http://www.avast.com/">avast! Antivirus</a> protection is active. <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p></div>
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