<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Well this is the same file I currently have. <br><br>The tickets are being created which is good. However when the ticket is created it is not selecting the contact or organization associated with the email and populating the fields accordingly.<br><br>Just to be clear on the steps. <br><br>Contact in vtiger using sending from <a href="mailto:abs@someplace.com">abs@someplace.com</a> sends an email to <a href="mailto:helpdesk@someplace.com">helpdesk@someplace.com</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The workflow and mailconverter work as they should. <br>A ticket is created and email is sent to administrator ( this works fine ) <br>When the administrator looks at the ticket the Contact and Organization field are blank. – We are forced to manually add the organization and contact person into the fields.<br><br>Previously in 5.4 when a ticket was created via email as explained above. The ticket ‘would’ have that information populated properly.<br><br>All other features and aspects work great. <br><br>Please let me know if you have any other ideas. <br><br>Thank you,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sparker<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> vtigercrm-developers-bounces@lists.vtigercrm.com [mailto:vtigercrm-developers-bounces@lists.vtigercrm.com] <b>On Behalf Of </b>lajeesh k<br><b>Sent:</b> Thursday, June 26, 2014 9:19 AM<br><b>To:</b> vtigercrm-developers<br><b>Subject:</b> Re: [Vtigercrm-developers] Tickets Contacts and Organizations<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hi Sparker,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Sorry i have given you file from vtiger 6.1 trac<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Please try with this file <a href="http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php">http://trac.vtiger.com/svn/vtiger/vtigercrm/branches/6.0.0/modules/Settings/MailConverter/handlers/MailScannerAction.php</a><br><br><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>And the issue is with function __CreateTicket()<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>these two lines , I think<o:p></o:p></p><pre>$linktoid = $mailscanner->LookupContact($fromemail);<o:p></o:p></pre><pre style='margin-bottom:12.0pt'>if(!$linktoid) $linktoid = $mailscanner->LookupAccount($fromemail);<br><br><o:p></o:p></pre><pre>Regards,<o:p></o:p></pre><pre>Lajeesh <o:p></o:p></pre><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>