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<p class=MsoNormal>I am facing an issue<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The mail scanner reading and saving the attachement in
ticket description information. <o:p></o:p></p>
<p class=MsoNormal>So the ticket description contains actual email body and this
attachment as text. <o:p></o:p></p>
<p class=MsoNormal>and due to its large size of attachemts mysql returs the
error "Got a packet bigger than 'max_allowed_packet' bytes " . <o:p></o:p></p>
<p class=MsoNormal>It can fixed by increase the value of max_allowed_packet in
mysql. But wonder why the attachement is reading as mail body. <o:p></o:p></p>
<p class=MsoNormal>Due to this error mail scanner stucks at middle<o:p></o:p></p>
<p class=MsoNormal>See a part of sample of attached excel<o:p></o:p></p>
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