<div dir="ltr"><div><div><div><div><span style="font-size:12.8px">Same here - "SMTP Connect() failed."</span><br><br></div>Regarding rest quoted by Alan -, Uma, mail manager suppose to be flexible enough. Suppose to be independent to CRM<br>
except when we want to use half-automated attaching email or tickets etc.<br></div>let decide user what he doing with this module. Automated tasks can be settled by admin through mail converter, workflows etc. therefore shield on blamed lags in functionality of Mail Manager shouldn't be issued.<br>
</div><div></div></div>I vote to fix factors of public concern :o)<br><div><div><div><div><br>Andrew S<div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Feb 6, 2014 at 7:40 PM, Uma S <span dir="ltr"><<a href="mailto:uma.s@vtiger.com" target="_blank">uma.s@vtiger.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><blockquote class="gmail_quote" style="font-family:arial,sans-serif;font-size:13px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<i>1. <span style="font-size:12.8px">The "Loading Inbox" throbber never leaves the screen..Why is it slow?</span></i></blockquote><div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br>
</span></div><div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px">Usually, the time depends on the number of emails that are in the inbox and the number of folders. But, this time should not be any different between 5.4 and 6.0.</span></div>
<div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br></span></div><blockquote class="gmail_quote" style="font-family:arial,sans-serif;font-size:13px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<span style="font-size:12.8px">2. Why can't I just enter an email address in the To: box? Why must I select first the Module, then wait for a popup, then search for the {Lead, Contact etc.}</span></blockquote>
<div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br></span></div><div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif">If an email is sent to a random address without a Contact/Lead/Org record, then the email will not be archived. For this reason, we didn't allow users to type in email address if Compose window is initiated from these modules. </font></div>
<div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif"><br></font></div><div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif">However the compose window in Mail Manager allows users to type in any email address. Lookup on the right does auto-fill by searching email addresses across all modules.</font></div>
<div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif"><br></font></div><div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif">We are improving the Mail Manager in the next version to auto search email address directly from the TO field. </font></div>
<div style="font-family:arial,sans-serif;font-size:13px"><font face="arial, sans-serif"><br></font></div><blockquote class="gmail_quote" style="font-family:arial,sans-serif;font-size:13px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<span style="font-size:12.8px">3. </span><span style="font-size:12.8px">When i click Send, </span><span style="font-size:12.8px">I get "SMTP Connect() failed."</span><span style="font-size:12.8px"> </span></blockquote>
<div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br></span></div><div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px">We will need to investigate this. </span></div>
<div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br></span></div><blockquote class="gmail_quote" style="font-family:arial,sans-serif;font-size:13px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<span style="font-size:12.8px">4. W</span><span style="font-size:12.8px">hy aren't drafts in my Drafts folder of my IMAP account?</span></blockquote><div style="font-family:arial,sans-serif;font-size:13px">
<span style="font-size:12.8px"><br></span></div><div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px">Drafts are being stored locally in the CRM, and not sent to the IMAP server.</span></div>
<div style="font-family:arial,sans-serif;font-size:13px"><span style="font-size:12.8px"><br></span></div><blockquote class="gmail_quote" style="font-family:arial,sans-serif;font-size:13px;margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<span style="font-size:12.8px">5. R</span><span style="font-size:12.8px">elated list of emails shows NO indication that an email is sent, draft or whatever. </span><span style="font-size:12.8px">Not one of the 4 emails shown in the related list screenshot has ever been sent. 2 of them are actually draft, the other 2 failed to send in the first place, yet when you open them it says they were sent.</span></blockquote>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">Right now the only way to tell if it is a draft or not, is by checking the Access Count. If Access Count is empty then that is indication that email has not been sent. If email is sent Access Count will be 0 or a higher number. In your case, all the 4 emails are drafts as Access Count is empty.</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">I filed this to remove Date Sent and Time Sent for Drafts and add a flag - <a href="http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7935" target="_blank">http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7935</a></div>
<div class="gmail_extra"><br><br><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="gmail_extra"><br><br><div class="gmail_quote">
<div class=""><div>
On Thu, Feb 6, 2014 at 3:15 PM, Alan Lord <span dir="ltr"><<a href="mailto:alanslists@gmail.com" target="_blank">alanslists@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div class="">
<div>
Not one of the 4 emails shown in the related list screenshot has ever been sent. 2 of them are actually draft, the other 2 failed to send in the first place, yet when you open them it says they were sent.<span><font color="#888888"><br>
<br>
Al<br>
<br>
<br>
<br>
</font></span><br></div></div>_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br></div><span class=""><font color="#888888">
</font></span></blockquote></div><span class=""><font color="#888888"><br><br clear="all"><div><br></div>-- <br>With<br>Best Regards<br>Uma.S<br>
</font></span></div></div>
<br>_______________________________________________<br>
<a href="http://www.vtiger.com/" target="_blank">http://www.vtiger.com/</a><br></blockquote></div><br></div></div></div></div></div></div>