What if you give the customer a customer portal username and password and he confirms by logging in to his customer portal and changes the status of the ticket on engineer's iphone??<div><br></div><div><br clear="all">
Rohit Thakral<br><a href="http://www.targetintegration.com">www.targetintegration.com</a><br><a href="http://www.knowledgement.ie">www.knowledgement.ie</a><br>
<br><br><div class="gmail_quote">On Thu, Jan 27, 2011 at 12:38 PM, Alan Lord (News) <span dir="ltr"><<a href="mailto:alanslists@gmail.com">alanslists@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi chaps,<br>
<br>
I've recently spoken with a prospect that wants to use the<br>
helpdesk/customer portal features of vtiger...<br>
<br>
One thing he *really* needs is for his customer to "sign" that a<br>
visiting engineer has fixed the issue (in a ticket) and the time etc...<br>
<br>
The Engineers carry iPhones.<br>
<br>
Rather than handwriting (like couriers use) we did wonder about a PIN<br>
type approach too.<br>
<br>
Anyone got any ideas or suggestions?<br>
<br>
Thanks<br>
<br>
Al<br>
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