Here goes a small but very handy to enhancement to Trouble Ticket that can help in tracking progress or documenting internal messages while resolving ticket:<br><br><a href="http://www.vtiger.com/blogs/2009/11/20/ttupdateprogress-quick-note-for-a-trouble-ticket/">http://www.vtiger.com/blogs/2009/11/20/ttupdateprogress-quick-note-for-a-trouble-ticket/</a><br>
<br>Regards,<br>Prasad<br><br>