Daniel,<br><br>I responded to your items below.<br><br><div style="margin-left: 40px;">
(1) Will we be able to run vtiger with MS SQL-database in order to sync
contacts between vtiger and existing database? Alternative would be
PostgreSQL, but MySQL is not considered to be a serious DBMS by my
company.<br><br></div>The standard distribution works only with MySQL. We can port it to work with PostgreSQL and offer it as a customization service.<br><div style="margin-left: 40px;"><br></div>
<div style="margin-left: 40px;">
(2) Can vtiger interact with an Exchange server for mail besides generic IMAP and SMTP?<br></div><br>No. vtiger CRM supports IMAP for incoming email, and SMTP for outgoing emails.<br>
<br><div style="margin-left: 40px;">
(3) Are there any translations for the CRM integration for Outlook or
Office? I already have a German web interface but buttons in Outlook
are in English per default and I didn't find any language files...<br><br></div>We do not have localized version of the Outlook and Office plugin. We will need to provide a customized plugin after changing the text strings.<br>
<br>As per the other requirement you listed, we can customize the vtiger CRM installation to copy the data into the ERP when the prospect becomes a customer.<br><br>thanks,<br>Sreenivas<br><br>-- <br>Sreenivas Kanumuru<br>
vtiger Team<br><br>Location:<br>Sunnyvale, California<br><br>Office: +1 (408) 733-3229<br>Cell: +1 (408) 836-5810<br>Skype: skanumuru<br><br><br><div class="gmail_quote">On Mon, Apr 27, 2009 at 2:35 AM, Daniel Böhmer <span dir="ltr"><<a href="mailto:db@klopfer.com">db@klopfer.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><font color="#888888">
</font>---------- Forwarded message ----------<br>From: "Daniel Böhmer" <<a href="mailto:db@klopfer.com">db@klopfer.com</a>><br>To: <<a href="mailto:vtigercrm-developers@lists.vtigercrm.com">vtigercrm-developers@lists.vtigercrm.com</a>><br>
Date: Fri, 24 Apr 2009 15:13:22 +0200<br>Subject: Fwd: Getting vtiger working with our company / development possible<br>Hello mailing list,<br>
<br>
this is my first posting here and I'd like to ask some basic questions in order to consider if vtiger is worth spending more time looking for the right CRM system.<br>
<br>
I am working for a general system house in Germany which is currently looking for a new system for managing contacts and articles. Most important points are MS Office integration and integration into an existing software for managing articles, offers and bills. At this time we are discussing several possible solutions including MS Dynamics CRM, an upgrade for our existing software or something else.<br>
<br>
Yesterday I found out about vtiger. Its integration in Outlook catched my interest and makes it unique along all those free CRM which are mostly web-based.<br>
<br>
Now I consider implementing a test environment with vtiger and want to make clear some basic points. I have done this with MS CRM before -- it promised everything (including buzzwords like "raise your productivity", "lower your costs" etc.) and didn't work at all... Therefore I am pretty happy having found a free CMS based on programming languages I speak. Now please help me by answering the following questions:<br>
<br>
(1) Will we be able to run vtiger with MS SQL-database in order to sync contacts between vtiger and existing database? Alternative would be PostgreSQL, but MySQL is not considered to be a serious DBMS by my company.<br>
<br>
(2) Can vtiger interact with an Exchange server for mail besides generic IMAP and SMTP?<br>
<br>
(3) Are there any translations for the CRM integration for Outlook or Office? I already have a German web interface but buttons in Outlook are in English per default and I didn't find any language files...<br>
<br>
<br>
To point out which workflow we want to implement I will describe it in short:<br>
<br>
Potential customers are stored in the CRM and get marketing mails and individual offers. One the day or the other a customer decides to accept one offer and calls a random employee at our company. Now this employee must be able to see all communication with that person in the past, especially the offer the customer wants to accept. Once a potential customer becomes a real customer we want to port him to the existing (ERP?) system in order to manage bills etc. For this step we image a single button in the CRM like "open this customer in ERP". When clicked this should copy the dataset to the ERP and afterwards we can handle this customer there.<br>
<br>
<br>
I am able and motivated to implement DB porting and data transfer as well as new GUI elements. The big question is whether vtiger meets our general needs. Please help me to give my boss a general outlook on what advantages vtiger offers and how long work will take. If our goals match I apply as free developer for implementing missing features and publishing code afterwards.<br>
<br>
Thanks for reading this long posting. I apologize for uncertain questions and spell as well as grammar mistakes -- it's Friday afternoon here and I had some pretty frustrating week with MS CRM:-)<br>
<br>
<br>
Kind regards<br>
Daniel Böhmer<br>
klopfer datennetzwerk gmbh, Germany<br>
<br>
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