Carlo,<br><br>your list captures vtiger well. I would add security as one of the key benefits as well. The multi-level role hierarchy is quite useful for many organizations.<br><br>Couple of translation corrections:<br>- hypertestuality - hyperlinks<br>
- it is complex - it is comprehensive (i am assuming your intent is to capture the broad capabilities in vtiger that can leverage by advanced users)<br><br>thanks,<br>Sreenivas<br><br><div class="gmail_quote">On Fri, Apr 10, 2009 at 2:08 AM, carlo beschi <span dir="ltr"><<a href="mailto:carloz@gnumerica.org">carloz@gnumerica.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi all,<br>
<br>
based on my personal experience as a vtiger CRM user, consultant and<br>
developer, I've written this small text.<br>
<br>
Any feedback is appreciated.<br>
<br>
It's been originally posted on our company's blog, here:<br>
<a href="http://synthesisblog.com/2009/04/05/15-cose-da-sapere-su-vtiger-crm/" target="_blank">http://synthesisblog.com/2009/04/05/15-cose-da-sapere-su-vtiger-crm/</a><br>
<br>
Thank you Flavia for translating it in English.<br>
<br>
Carlo Beschi (aka carloz)<br>
<br>
<br>
---------<br>
<br>
15 things to know about vtiger CRM<br>
<br>
· It is a software. Therefore, it is a tool. It supports human<br>
intelligence but it can not replace it.<br>
<br>
· It is opensource. Software's source code is available and any user<br>
can read, re-use, modify it – it is provided under Vtiger Public License<br>
(an open source license which comes from Mozilla Public License).<br>
<br>
· It is free. The official and full version of the software can be<br>
freely downloaded from <a href="http://vtiger.com" target="_blank">vtiger.com</a> website. Microsoft Office, Microsoft<br>
Outlook, Mozilla Firefox and Mozilla Thunderbid plugins too are free.<br>
Additional modules, plug-in and bridges to other platforms are freely<br>
provided by commmunity developers on a dedicated web portal (vtiger forge).<br>
<br>
· It is stable. It is built on the Apache Mysql Php stack – a webserver,<br>
a database and a programming language which are recognized as<br>
international standard. This kind of choice offers a solid and shared<br>
development basis and makes vtiger CRM completely multi platform (vtiger<br>
server can run both on Linux, Windows and Machintosh OS).<br>
<br>
· It is client/server. It is possible to have a great number of clients<br>
for each server installation.<br>
<br>
· It is web-based. It allows working easily on a shared platform,<br>
without the need to install anything on the workstations. People can<br>
access it as it were a web site, using Mozilla Firefox, Internet<br>
Explorer or any other browser. Moreover, vtiger CRM takes full advantage<br>
of the power of the hypertestuality (I.e. links between pages and entities).<br>
<br>
· It is multi-user. Actually, users can be unlimited. There are no ties<br>
either technical or linked to the license. Users can be one, ten or<br>
hundred: each one with his username and password, and assigned to a role<br>
and profile. It is possible to define access rules, which are specific<br>
for any system entity.<br>
<br>
· It is modular. The software provides 20 base modules – Leads,<br>
Accounts, Contacts, Proposals, Invoices, Calendars, Webmail are just<br>
some of them. Each module can be fully customized. It is possible to<br>
disable modules which user is not interested in and install new<br>
additional modules.<br>
<br>
· It is flexible. There are no many software on the market as easy to<br>
re-design as vtiger CRM. Users can manage it accordingly to their own<br>
needs. Most of changes and customizations (I.e. creation of new fields,<br>
filters and custom reports) can be made directly through web interface,<br>
by accessing the system with administrator privileges.<br>
<br>
· It is beautiful. It is a really user friendly system; it is easy to<br>
use, with a familiar and pleasant interface.<br>
<br>
· It is complete. It is an operational, collaborative and (quite)<br>
analytical CRM system. Modules and functionalities cover the entire sell<br>
cycle from the leads acquisition to the post-selling customer support.<br>
<br>
· It is easy to learn. A user who normally deals with a computer could<br>
learn how to navigate among the modules and functionalities of the CRM<br>
in just two hours. After one or two weeks he/she deals with it, he/she<br>
can feel…at home!<br>
<br>
· It is complex. The basic functionalities allow users to manage the<br>
main CRM activities they could need. Anyway, it is just by learning how<br>
to use advanced functions that we can take advantage of the full<br>
potentials of the tool.<br>
<br>
· It is reliable. Thousands of installations in production environments<br>
all over the world. A development team consisting of 20 coders. A<br>
network of official partners in all the main countries. Hundreds of<br>
developers which work constantly every day in the international<br>
community. This means: extended and accurate tests on the product, and<br>
capability to intervene in order to correct bugs and eventual problems<br>
almost in real time.<br>
<br>
· It is not perfect. Although it is beautiful, reliable and complete,<br>
vtiger CRM is not the perfect software, even if it is developing quickly<br>
and it is improving itself every day. Code cleaning and documentation<br>
are the most important things to arrange as soon as possible.<br>
<br>
<br>
_______________________________________________<br>
Reach hundreds of potential candidates - <a href="http://jobs.vtiger.com" target="_blank">http://jobs.vtiger.com</a> </blockquote></div><br><br>