Hi John,<br><br>You approach seems fine.<br><br>Regards,<br>Prasad<br>vtiger Team<br><br><div><span class="gmail_quote">On 2/21/09, <b class="gmail_sendername">John Messingham</b> <<a href="mailto:johnmessingham@hotmail.com">johnmessingham@hotmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div><font face="Arial" size="2">Hi,</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">I am planning to create a link between another
application and vtiger in order to allow people to view and add tickets in a
similar way as the customer portal. </font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">Because these users will not be actual vtiger users
but will be in the contacts module is it advisable to use the webservices for
this by creating a special user just to allow the application to connect to
vtiger. I can control what the users can see by using the entitiy id to link
them to their tickets.</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">I hope this makes sense.</font></div>
<div><font face="Arial" size="2"></font> </div><span class="sg">
<div><font face="Arial" size="2">John Messingham</font></div></span></div>
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