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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Service contracts would be an excellent feature, look forward to
the implementation.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Steve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>
vtigercrm-developers-bounces@lists.vtigercrm.com
[mailto:vtigercrm-developers-bounces@lists.vtigercrm.com] <b>On Behalf Of </b>Sreenivas
Kanumuru<br>
<b>Sent:</b> 13 November 2008 08:12 PM<br>
<b>To:</b> vtigercrm-developers@lists.vtigercrm.com<br>
<b>Subject:</b> [Vtigercrm-developers] Service Contracts<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><br>
Hi vtigers,<br>
<br>
As we mentioned earlier, we will be supporting non-stockable (services) and
stockable items (physical items) under Inventory products module. To take our
new love for services further, we will be supporting Recurring Invoices and
Service Contracts. We see these as two different things. Let me explain: <o:p></o:p></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'>Recurring Invoices: Invoices will be created
automatically at the configured frequency. To support Recurring invoices,
we plan to add a new section in the Sales Order to capture<o:p></o:p></li>
<ul type=circle>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>Start and End period<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>Frequency (yearly, monthly)<o:p></o:p></li>
</ul>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'>Service Contracts: Helps track professional and
support service agreements. Service contracts are done at an item level in
the Invoice. A Service contract could have the following fields. <o:p></o:p></li>
<ul type=circle>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>associated with <i>Account</i><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'><i>Start Date, End Date, Tracking Unit </i>[Hours,
Days, Incidents], <i>Total Units, Available Units</i>. (ex: our
Level 2 Support for small client is restricted to 4 tickets)<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>is linked to Trouble ticket module. Each
trouble ticket closed should automatically decrement the counter or the
available hours. <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>alert the client when limit is getting
close.<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level2 lfo1'>We can provide a button for each service
line item in an invoice to create a service contract.<o:p></o:p></li>
</ul>
</ul>
<p class=MsoNormal>Before moving ahead, we would like to hear from you.<o:p></o:p></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo2'>Is Service contracts module useful?<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo2'>Do you have any suggestions to improve upon the
above defined capability in Service Contracts?<o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-bottom:12.0pt'>We are wary of the Service
Contracts exploding into a major piece of work, for example to help with SLA
compliance..etc. We would like to keep this to a limited scope for now.<br>
<br>
Please share your feedback.<br>
<br>
thanks,<br>
Sreenivas<br>
<br>
<br>
<br>
<br clear=all>
<o:p></o:p></p>
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