Hi Scott,<br><br>I have attached a quick implementation of getting Trouble Ticket ID for Mail Merging for the Word.<br><br>This code is based on vtiger CRM <a href="http://5.0.4.">5.0.4.</a> [Couldn&#39;t get it throughly validated]<br>
<br>Kindly test it and let us know your feedback.<br><br>Regards,<br>Prasad<br>vtiger Team<br><br><div><span class="gmail_quote">On 6/20/08, <b class="gmail_sendername">Joe Bordes</b> &lt;<a href="mailto:joe@tsolucio.com">joe@tsolucio.com</a>&gt; wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi Scott,<br> <br> I suppose you just didn&#39;t get around to answering my last email.<br> In any case since I saw this post and I thought I&#39;d ask you a question.<br> <br> If I remember correctly, you are using the TSolucio:TTTimecards<br>
 extension, this extension adds 3 links to the left of each trouble<br> ticket one of which is exactly for printing out the workorder. Why<br> aren&#39;t you using that to easily print out the trouble ticket instead of<br>
 RTF/Word?<br> <br> Joe<br> TSolucio<br> <br> El vie, 20-06-2008 a las 06:03 -0400, Scott Brown escribió:<br> <br>&gt; These are all great features, but what about the ability to merge the<br> &gt; Trouble TicketID field. This seems like such an easy enhancement that<br>
 &gt; I've been asking for since 5.0.&nbsp;&nbsp;This is so that we can use Word to<br> &gt; create trouble ticket work orders.&nbsp;&nbsp;Right now I have to use the RTF<br> &gt; merge in order to print out a trouble ticket with the ticket ID.<br>
 &gt;<br> &gt;<br> &gt;<br> <br>&gt;&nbsp;&nbsp;Centritech Solutions Logo<br> &gt; Scott Brown<br> &gt; Tel: 804-360-9753Ext. 400<br> <br>&gt; Fax: 1-800-851-0516<br> &gt; <a href="http://www.centritech.net">http://www.centritech.net</a><br>
 &gt;<br> &gt; From: <a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">vtigercrm-developers-bounces@lists.vtigercrm.com</a><br> &gt; [mailto:<a href="mailto:vtigercrm-developers-bounces@lists.vtigercrm.com">vtigercrm-developers-bounces@lists.vtigercrm.com</a>] On Behalf Of<br>
 &gt; Prasad<br> &gt; Sent: Friday, June 20, 2008 4:04 AM<br> &gt; To: <a href="mailto:vtigercrm-developers@lists.vtigercrm.com">vtigercrm-developers@lists.vtigercrm.com</a><br> &gt; Subject: [Vtigercrm-developers] Working with vtiger CRM 5.1<br>
 &gt; development<br> &gt;<br> &gt;<br> &gt;<br> &gt;<br> &gt; Dear Members,<br> &gt;<br> &gt; The latest development of vtiger CRM 5.1 is installed at<br> &gt; <a href="http://en.vtiger.com/wip">http://en.vtiger.com/wip</a><br>
 &gt;<br> &gt; The following features are available:<br> &gt;<br> &gt; * Popup Reminder for Calendar Events&nbsp;&nbsp;&nbsp;&nbsp; multicurrency.pdf<br> &gt; * Multi Currency Support&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; popupreminder.pdf<br> &gt; * Duplicate Records Handling&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DuplicatesMerging.pdf<br>
 &gt; * User Configurable ID for SO/PO/Quotes<br> &gt; UserConfigurableInventoryIds.pdf<br> &gt; * Custom fields in Email templates<br> &gt; CustomFieldsInEmailTemplates.pdf<br> &gt; * Local Backup Feature&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;localbackup.pdf<br>
 &gt;<br> &gt; We appreciate your feedback on these new features.<br> &gt;<br> &gt; Blog Post:<br> &gt; <a href="http://www.vtiger.com/blogs/2008/06/19/working-with-vtiger-crm-51-development">http://www.vtiger.com/blogs/2008/06/19/working-with-vtiger-crm-51-development</a><br>
 &gt;<br> &gt; Regards,<br> &gt; Prasad<br> &gt; vtiger Team<br> &gt;<br> &gt;<br> <br>&gt; _______________________________________________<br> &gt; Reach hundreds of potential candidates - <a href="http://jobs.vtiger.com">http://jobs.vtiger.com</a><br>
 <br> _______________________________________________<br> Reach hundreds of potential candidates - <a href="http://jobs.vtiger.com">http://jobs.vtiger.com</a> </blockquote></div><br>