Hi Scott,<br><br>I have attached the documentation of achieving your requirement with more details.<br><br>Also the customized patch is attached in the mail (which is w.r.t vtiger CRM 5.0.4)<br><br>If you need further customization you can drop in email at <a href="mailto:services@vtiger.com">services@vtiger.com</a><br>
<br>Regards,<br>Prasad<br><br><div><span class="gmail_quote">On 6/5/08, <b class="gmail_sendername">Scott Brown</b> <<a href="mailto:scott@centritechsolutions.com">scott@centritechsolutions.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Does anybody know of an add-on or a way to have calendar entry
automatically created when creating a trouble ticket. We create a trouble
ticket for each service order and then create a calendar entry and have them
related. There is a lot of double entry doing this. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">My thoughts were to have an option that says create calendar
entry(yes/no). When a ticket is saved it would take the title and some other
custom fields and create a calendar entry and assign it to the username that is
assign to the ticket. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Anybody have any thoughts on this?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> <img src="cid:image001.jpg@01C8C65B.8E923810" alt="Centritech Solutions Logo" align="bottom" border="0" height="58" width="113"><br>
</span></font><font color="#333399" face="Tahoma" size="1"><span style="font-size: 9pt; font-family: Tahoma; color: rgb(51, 51, 153);">Scott Brown<br>
Tel: </span></font><font face="Tahoma" size="1"><span style="font-size: 9pt; font-family: Tahoma;"><font color="#333399"><span style="color: rgb(51, 51, 153);">804-360-9753</span></font><font color="#333399"><span style="color: rgb(51, 51, 153);"> Ext. 400<br>
Fax: </span></font><font color="#333399"><span style="color: rgb(51, 51, 153);">1-800-851-0516</span></font></span></font><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;"><br>
</span></font><font title="blocked::http://www.centritechsolutions.com/" color="#333399" face="Tahoma" size="1"><span title="blocked::http://www.centritechsolutions.com/"><span title="blocked::http://www.centritechsolutions.com/
http://www.centritechsolutions.com/"><span style="font-size: 9pt; font-family: Tahoma; color: rgb(51, 51, 153);"><a href="http://www.centritech.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.centritech.net</a></span></span></span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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