Hi Karyn Cassio,<br><br>We have addressed a similar issue in vtiger CRM 5.0.4<br><br>Kindly look at our issue tracker for more details:<br><a href="http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/4627">http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/4627</a><br>
<br>Regards,<br>Prasad<br>vtiger Team<br><br><div><span class="gmail_quote">On 6/3/08, <b class="gmail_sendername"><a href="mailto:karyn.cassio@transmagic.com">karyn.cassio@transmagic.com</a></b> <<a href="mailto:karyn.cassio@transmagic.com">karyn.cassio@transmagic.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hi,</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Admittedly I am new to developing in vTiger so I apologize
if this is a basic question.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">We are using vTiger 5.0.3, with PHP 5.1.6 and MySQL <a href="http://5.0.22." target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">5.0.22.</a></span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">In the Detail View for an event, if the Description contains
a carriage returns (written to the DB as \r\n), the Detail View shows
everything on one long line. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">However, everything looks fine in the Edit View.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">In the Detail View of a ticket Description, which I know is
getting its information from the same table, this is not the case. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">All new line and carriage return code is read correctly. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">However one thing I found interesting is according to the
smarty debug console, the $ACTIVITYDATA array drops the \r in the Detail View
for the ticket, but not in the $ACTIVITYDATA for an Event.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Any thoughts or help pointing me in the right direction
would be greatly appreciated.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">My preference would be for the \r\n to be rewritten to
<br>'s. </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Any thoughts on where that should be executed?</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><b><font color="gray" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: gray; font-weight: bold;">Karyn
Cassio</span></font></b></p>
<p><b><font color="gray" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: gray; font-weight: bold;">Web
Developer</span></font></b></p>
<p><b><font color="gray" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: gray; font-weight: bold;">TransMagic,
Inc.</span></font></b><font color="navy" face="Tahoma"><span style="font-family: Tahoma; color: navy;"> <br>
</span></font><font color="gray" face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; color: gray;">Email:
<a href="mailto:karyn.cassio@transmagic.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">karyn.cassio@transmagic.com</a></span></font><font color="navy" face="Tahoma"><span style="font-family: Tahoma; color: navy;"> </span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="gray" face="Tahoma" size="1"><span style="font-size: 7.5pt; font-family: Tahoma; color: gray;">License Keys: <a href="mailto:license@transmagic.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">license@transmagic.com</a></span></font><font color="navy" face="Tahoma"><span style="font-family: Tahoma; color: navy;"> <br>
</span></font><font color="gray" face="Tahoma" size="1"><span style="font-size: 7.5pt; font-family: Tahoma; color: gray;">Support: <a href="mailto:support@transmagic.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">support@transmagic.com</a></span></font><font color="navy" face="Tahoma"><span style="font-family: Tahoma; color: navy;"> <br>
</span></font><font color="gray" face="Tahoma" size="1"><span style="font-size: 7.5pt; font-family: Tahoma; color: gray;">Website: <a href="http://www.transmagic.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">www.transmagic.com</a></span></font><font color="gray" face="t" size="1"><span style="font-size: 7.5pt; font-family: t; color: gray;"> </span></font><font color="navy" face="t"><span style="font-family: t; color: navy;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<br>_______________________________________________<br>
Reach hundreds of potential candidates - <a onclick="return top.js.OpenExtLink(window,event,this)" href="http://jobs.vtiger.com" target="_blank">http://jobs.vtiger.com</a> <br></blockquote></div><br>