Dear Greg,<br><br>1. we have used the crmid as ticketid where as crmid is common for all modules and unique. After a ticket creation if you create other entities like leads, accounts, contacts, etc., then the crmid will keep increasing. Now if you create a ticket again then the sequencial crmid will be used as ticketid.
<br><br>2. As of now you cannot add multiple accounts or contacts with a single ticket. The ticket may be related with a single contact or account. It will be good if you let us know the real time scenario for this work. So that we will take this up in our future release.
<br><br>Kindly let us know for further informations.<br>Thanks & Regards<br>Mickie<br><br><div><span class="gmail_quote">On 1/14/08, <b class="gmail_sendername">Gregory Machin</b> <<a href="mailto:greg@ct-net.org">
greg@ct-net.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Gregory Machin wrote:<br>> Hi<br>> I have 2 questions
<br>> 1) The ticket numbers seem to jump up with out logical reason why is that ?<br>> 2) how can I add the account field to the template ?<br>><br>> using vtiger 5.4<br>><br>> Greg<br>> _______________________________________________
<br>> Reach hundreds of potential candidates - <a href="http://jobs.vtiger.com">http://jobs.vtiger.com</a><br>><br>ooops I just relised that question number 2 is wrong .. I need to be<br>able to add multiple contacts and accounts ..
<br>Thanks<br><br>_______________________________________________<br>Reach hundreds of potential candidates - <a href="http://jobs.vtiger.com">http://jobs.vtiger.com</a><br></blockquote></div><br>