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Hi all.<BR>
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I'm evaluating vTiger CRM for my company, and there are several issues where either I don't understand how to do things using vTiger CRM or vTiger CRM is missing important functionality (important to my company , anyway ;-).<BR>
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If its ok, I'd like to raise these issues here - not all at once, of course - and get some feedback, and possibly solutions to these.<BR>
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I'll start with the first question then:<BR>
We've developed an in-house inventory management application to manager our sales of hardware products - we are resellers for a company that manufactures extension cards for PCs. Each such card has a name, model number and a serial number, where the serial number in unique for each item - not product.<BR>
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In our own inventory application, there is a "product" entity which has a model number, and each product has several serial number assigned to it. Due to commercial issues with out supplier (tracking eligability of customers for support) , we need to track each item that is shipped, using the serial number. Whenever we receive a delivery, we go over the boxed and add the serial number of every item under the product entity for that type of product. When we sell a product, we remove the item serial number from the inventory.<BR>
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We are not trying to use vTiger CRM to track inventory instead, but apparently in vTiger CRM, the product entity carries the serial number, so each product can have only one serial number available in the inventory. This forces us to either register each boxed item we receive as a product or ignore the serial numbers. We can't do the latter, and the former is problematic due to several reasons:<BR>
- Creating a product entry is complicated and time consuming - creating 500 product entries for a shipment of 500 boards takes considerably more time then recording 500 serial numbers somewhere.<BR>
- Product views (such as "Search for product" in the invoice editor) rarely list the serial number, so you basically get a list containing several dozens (sometimes hundreds, depending on the item) of similar entries and one has to guess which carries the correct serial number.<BR>
- Inventory reports listing item quantity become completely useless.<BR>
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Is there a way to do what we need that I wasn't aware of ?<BR>
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Thanks.<BR>
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--<BR>
Oded Arbel<BR>
Atelis<BR>
oded@atelis.net<BR>
Tel: +972-54-7340014<BR>
::..<BR>
Nobody takes a bribe. Of course at Christmas if you happen to hold out your hat and somebody happens to put a little something in it, well, that's different.<BR>
-- New York City Police Commissioner (Ret.) William P. O'Brien, instructions to the force.<BR>
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