The problem is that trac is designed for those developing the application, not users of the application. Just for grins, I tried to act like a user (or someone who doesn't know the way of the vtiger developer) and looked for how to find out if a bug is fixed and if not then how to report it.
<br><br>These are the steps I went through:<br>1. Went to <a href="http://www.vtiger.com">http://www.vtiger.com</a><br>2. Clicked on the "developer" tab<br>3. Saw "<a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report">
View Bugs</a>" so I clicked there.<br>4. Looked for a way to search bugs to make sure my bug isn't known... Saw "custom query" so I clicked it.<br>5. Stared a while... not the most friendly search engine for most users. Most people just want to search for the error text.
<br>5.1. I imagined Joe searching for a keyword of "profile" so I searched that. No good.<br>5.2. I then imagined Joe searching for a summary containing "TEXTAREA description" so I searched that. No good.
<br>6. At this point, you might figure you should add a bug. So how would you do this? The menu bar gives these options <ul><li class="first"><a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/wiki" accesskey="1">Wiki
</a></li><li><a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/timeline" accesskey="2">Timeline</a></li><li><a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/roadmap" accesskey="3">Roadmap</a></li><li><a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/browser">
Browse Source</a></li><li class="active last"><a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report">View Tickets</a></li></ul><span style="font-style: italic;">None of those would have anything to do with reporting a bug.
</span> So I went back and clicked "<a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report">View Bugs</a>" again.<br>7. Okay, average user is now stumped or frustrated. Advanced user would start looking through the wiki.
<br>8. Bang. Came across what Allan is talking about. Though I would rather see a link that says "Reporting bugs" that then tells me to request access from Richie.<br><br>So here are my comments:<br><ul><li>Provide a link from the
<a href="http://vtiger.com">vtiger.com</a> support and developer tabs that go straight to the list of known bugs: <a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1">http://vtiger.fosslabs.com/cgi-bin/trac.cgi/report/1
</a></li><li>Provide a link on all report pages that allows adding a new bug report. Call it a bug report, not an issue.</li><li>Provide a simple way to search for an error message on "Tickets - Reports". This form could route directly to the "custom query".
</li></ul>Also:<br><ul><li>When custom query form is first loaded, always include summary and keywords.</li><li>Change the button that removes search items on the custom query from [ - ] to [ X ] which is better known for removing items.
<br></li></ul>
Regards,<br>Tim<br><br>OnwealdTim<br><br><div><span class="gmail_quote">On 9/21/06, <b class="gmail_sendername">Allan Bush</b> <<a href="mailto:allan.bush+vtiger_dev@gmail.com">allan.bush+vtiger_dev@gmail.com</a>> wrote:
</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I don't mean to be rude, but if you go to trac<br>(<a href="http://vtiger.fosslabs.com/cgi-bin/trac.cgi">
http://vtiger.fosslabs.com/cgi-bin/trac.cgi</a>) do you see how to get<br>access now?<br><br>On 9/21/06, Joe Bordes <<a href="mailto:joe@tsolucio.com">joe@tsolucio.com</a>> wrote:<br>> Hi,<br>><br>> I think I have found a bug in the profile creation script:
<br>><br>> <a href="http://forums.vtiger.com/viewtopic.php?t=9978">http://forums.vtiger.com/viewtopic.php?t=9978</a><br>><br>> I would like to insert this bug into trac but cannot see how. Can<br>> somebody please explain to me how I should proceed?
<br>><br>> Thanks, Joe<br>> TSolucio<br>><br>> _______________________________________________<br>> Get started with Online collaboration office & productivity tools - <a href="http://zoho.com?vt">http://zoho.com?vt
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