[Vtigercrm-developers] Workflow criteria "Assigned to" returning different results 6.5 vs 7.5
Steve Kenow
skenow at rdspos.com
Sat Mar 9 15:03:04 GMT 2024
Nope - back to sending notifications when it shouldn't.
*[image: RDS Logo]*
*Steve Kenow*
Manager, End-User Services and Support - RDS MN
<https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
Direct: (952) 392-2686
Office: (952) 934-4001
Email: skenow at rdspos.com
[image: Icon 1]
<https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b>
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------------------------------
Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
call (952) 934-4002 24/7
On Thu, Mar 7, 2024 at 11:41 AM Steve Kenow <skenow at rdspos.com> wrote:
> Update: I changed the order of the conditions and that 'fixed' it.
> Actually, using the new workflow, I removed 2 of the other assigned to
> conditions first and tested. Which didn't send emails (desired response).
> Then I added the other 2 back in. SMH. 🤷
>
> *[image: RDS Logo]*
> *Steve Kenow*
> Manager, End-User Services and Support - RDS MN
> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
> Direct: (952) 392-2686
> Office: (952) 934-4001
> Email: skenow at rdspos.com
>
> [image: Icon 1]
> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
> Icon 2]
> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
> Icon 3]
> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
> Icon 4]
> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
> Icon 5]
> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
> Icon 6]
> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
> ------------------------------
>
> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
> call (952) 934-4002 24/7
>
>
> On Mon, Jan 15, 2024 at 11:35 AM Steve Kenow <skenow at rdspos.com> wrote:
>
>> Yeah, that didn't work either.
>>
>> *[image: RDS Logo]*
>> *Steve Kenow*
>> Manager, End-User Services and Support - RDS MN
>> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
>> Direct: (952) 392-2686
>> Office: (952) 934-4001
>> Email: skenow at rdspos.com
>>
>> [image: Icon 1]
>> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
>> Icon 2]
>> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
>> Icon 3]
>> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
>> Icon 4]
>> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
>> Icon 5]
>> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
>> Icon 6]
>> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
>> ------------------------------
>>
>> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
>> call (952) 934-4002 24/7
>>
>>
>> On Mon, Jan 15, 2024 at 8:34 AM Steve Kenow <skenow at rdspos.com> wrote:
>>
>>> Well, not all is well. Next step is to recreate the workflow all
>>> together.
>>>
>>> *[image: RDS Logo]*
>>> *Steve Kenow*
>>> Manager, End-User Services and Support - RDS MN
>>> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
>>> Direct: (952) 392-2686
>>> Office: (952) 934-4001
>>> Email: skenow at rdspos.com
>>>
>>> [image: Icon 1]
>>> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
>>> Icon 2]
>>> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
>>> Icon 3]
>>> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
>>> Icon 4]
>>> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
>>> Icon 5]
>>> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
>>> Icon 6]
>>> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
>>> ------------------------------
>>>
>>> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies) or
>>> call (952) 934-4002 24/7
>>>
>>>
>>> On Thu, Jan 11, 2024 at 1:56 PM Rubén A. Estrada Orozco <
>>> rulotec1 at gmail.com> wrote:
>>>
>>>> You're welcome Steve! I'm glad that worked!
>>>>
>>>> On Thu, Jan 11, 2024 at 1:33 PM Steve Kenow <skenow at rdspos.com> wrote:
>>>>
>>>>> Thanks, Ruben. Based on your suggestion, I removed the conditions and
>>>>> saved the workflow, then added them back in and saved. They seem to be
>>>>> working now - we'll see what happens the rest of the day.
>>>>>
>>>>> *[image: RDS Logo]*
>>>>> *Steve Kenow*
>>>>> Manager, End-User Services and Support - RDS MN
>>>>> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
>>>>> Direct: (952) 392-2686
>>>>> Office: (952) 934-4001
>>>>> Email: skenow at rdspos.com
>>>>>
>>>>> [image: Icon 1]
>>>>> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
>>>>> Icon 2]
>>>>> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
>>>>> Icon 3]
>>>>> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
>>>>> Icon 4]
>>>>> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
>>>>> Icon 5]
>>>>> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
>>>>> Icon 6]
>>>>> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
>>>>> ------------------------------
>>>>>
>>>>> Support Questions/Issues? Email rdshelp at rdspos.com (non-emergencies)
>>>>> or call (952) 934-4002 24/7
>>>>>
>>>>>
>>>>> On Wed, Jan 10, 2024 at 5:45 PM Rubén A. Estrada Orozco <
>>>>> rulotec1 at gmail.com> wrote:
>>>>>
>>>>>> The conditions seem right to me. As a first option I would just
>>>>>> delete the workflow and create it again.
>>>>>>
>>>>>> On Wed, Jan 10, 2024 at 5:32 PM Steve Kenow <skenow at rdspos.com>
>>>>>> wrote:
>>>>>>
>>>>>>> I have several workflows that worked as desired in 6.5. Now that
>>>>>>> we're on 7.5, they are not. Here's how they look in 7.5 -
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>> The selections are groups, not individual users. The desired result
>>>>>>> is these groups do not get email notifications of new tickets or updated
>>>>>>> tickets. Which is how it worked in 6.5. In 7.5, they are getting emails.
>>>>>>>
>>>>>>>
>>>>>>> *[image: RDS Logo]*
>>>>>>> *Steve Kenow*
>>>>>>> Manager, End-User Services and Support - RDS MN
>>>>>>> <https://www.rdspos.com/Minneapolis-Minnesota-Grocery-Point-of-Sale-System>
>>>>>>> Direct: (952) 392-2686
>>>>>>> Office: (952) 934-4001
>>>>>>> Email: skenow at rdspos.com
>>>>>>>
>>>>>>> [image: Icon 1]
>>>>>>> <https://mailtrack.io/trace/link/d5e46ac8cfdec7b8ebdc539696dd45306644b800?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGrocery&userId=3091118&signature=18b062316c510b1b> [image:
>>>>>>> Icon 2]
>>>>>>> <https://mailtrack.io/trace/link/b0fdfdd837e0d187e174cae0c9479c9b847c4e36?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FQuick-Service%2FPoint-of-Sale-Solutions&userId=3091118&signature=b26cf2b23255a2a2> [image:
>>>>>>> Icon 3]
>>>>>>> <https://mailtrack.io/trace/link/9c1116af49d5de3a851b38185dbd7ba07d27def2?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRestaurant%2FPoint-of-Sale-Solutions&userId=3091118&signature=78db9a7d4392c7ed> [image:
>>>>>>> Icon 4]
>>>>>>> <https://mailtrack.io/trace/link/c5c6a63b04b163898650fb7e2fdd7312ca923cdf?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FGeneral-Retail&userId=3091118&signature=1ec7a1d9db94a0f1> [image:
>>>>>>> Icon 5]
>>>>>>> <https://mailtrack.io/trace/link/9d0a121b09b0d5e1ba1c5be04c5c2b8d969b7d2c?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FConvenience-Store%2FNCR-Radiant-Convenience-Store-POS-System&userId=3091118&signature=112f29b42fe5a787> [image:
>>>>>>> Icon 6]
>>>>>>> <https://mailtrack.io/trace/link/16b4ffb1c4363203009e09666cb41ce82f3a39c1?w=anNrb2xha0ByZHNwb3MuY29t&url=https%3A%2F%2Fwww.rdspos.com%2FProducts-Solutions%2FRDS-Payment-Services&userId=3091118&signature=84ffb1248e80fb55>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Support Questions/Issues? Email rdshelp at rdspos.com
>>>>>>> (non-emergencies) or call (952) 934-4002 24/7
>>>>>>> _______________________________________________
>>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>
>>>>> _______________________________________________
>>>>> http://www.vtiger.com/
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>
>>>
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