[Vtigercrm-developers] mailscanner/converter not working (again)

[Uma S]

Hi,

Please do refer this documentation
<https://wiki.vtiger.com/index.php/Mail_Converter> for set-up of Mail
Converter and how conditions work in dependency.

On Thu, Apr 23, 2015 at 12:30 AM, lajeesh k <lajeeshk at gmail.com> wrote:

> Hi,
>
> I have seen that when match set to all condition rule is not getting
> applied and when match any condition  its working even if there is no
> conditions specified
>
>
>
>
> Regards,
> Lajeesh
>
> On Wed, Apr 22, 2015 at 1:18 AM, Zebra Hosting <support at zebrahosting.eu>
> wrote:
>
>>   Thanks, checked the DB. No ID’s there but other records show the
>> mailboxes and rules correctly.
>> It seems for some reason the scanner is not running properly.
>>
>>  Since it does not work on two different mail servers, it points to the
>> webserver. I have changed the webserver back to standard apache without the
>> regular NGINX proxy and changed back from PHP 5.5. To 5.4
>> Now I see ID’s coming in.
>>
>>  Clearly an issue with PHP 5.5. Or our proxy system (Standard on Plesk
>> and Vesta Panels).
>>
>>  For now I see it only scans the mails from yesterday and today. Is
>> there a way to force it to get all the previous emails?
>> (I see a rescan setting in the DB set to 1)
>>
>>  Bastiaan Houtkooper
>> Zebra Hosting
>>
>>
>>
>>
>>   From: Conrado Maggi
>> Reply-To: "vtigercrm-developers at lists.vtigercrm.com"
>> Date: dinsdag 21 april 2015 19:40
>> To: vtigercrm-developers
>> Subject: Re: [Vtigercrm-developers] mailscanner/converter not working
>> (again)
>>
>>   The scanned emails are saved in vtiger_mailscanner_ids table.
>>
>>  Inside modules/Settings/MailConventer/actions/MailScannerActions.php is
>> where the rules run.
>> modules/Settings/MailConventer/actions/MailScanner.php in there is the
>> performScanNow() function.
>>
>>  You need to start working in there.
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Apr 21, 2015 at 7:18 PM, Zebra Hosting <support at zebrahosting.eu>
>> wrote:
>>
>>> OK never got a single answer how to debug the mail converter when it is
>>> not working.
>>> Can’t find any info about the working. (does it store an index
>>> somewhere, sets a flag on the mail?)
>>>
>>> Really, a fresh setup of 6.20 and it is not working.
>>>
>>> Would be nice to get a helping hand. Even a paid solution is an option
>>> because our company is not able to use the CRM as it is ment to.
>>>
>>> Bastiaan Houtkooper
>>> Zebra Hosting
>>>
>>>
>>>
>>>
>>>
>>> On 14-04-15 09:30, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>>>
>>> >OK no help or suggestions how to debug this????
>>> >Even on a fresh install it is not working?
>>> >
>>> >As a double check I have setup a clean mailbox on other server system
>>> (smartermail on windows)
>>> >Only 1 email in there but email never makes it to the contacts.
>>> >During setup the connection is instantly and the folders are found. But
>>> just scanning with no rules does not connect the message.
>>> >Manual scanning keeps showing the Ajax window and never finishes.
>>> Clearly something not ok.
>>> >
>>> >It’s a deal breaker now if we keep working with vTiger or not.
>>> >
>>> >Bastiaan Houtkooper
>>> >Zebra Hosting
>>> >
>>> >
>>> >
>>> >
>>> >On 12-04-15 09:33, "Zebra Hosting" <support at zebrahosting.eu> wrote:
>>> >
>>> >>Simple setup of the mailconverter on fresh install of v6.2 does not
>>> add any mails to contacts.
>>> >>
>>> >>Setup scans one mailbox, add to contacts[from] no rules. Same mailbox
>>> is used in mailmanager without issues.
>>> >>
>>> >>I have set all messages to “unread” to see if it made a difference but
>>> still no success.
>>> >>Scanner is running under cron but also tested with the manual option.
>>> It keeps running forever, not a single mail added, no errors shown.
>>> >>No new ones, no older ones (scanned earlier with the previous setup).
>>> >>Mailbox runs under SSL, certs are all official.
>>> >>
>>> >>No errors in the log.
>>> >>PHP 5.5
>>> >>vTiger version: 6.20 / 20150128
>>> >>
>>> >>How to proceed from here?
>>> >>
>>> >>Bastiaan Houtkooper
>>> >>Zebra Hosting
>>> >>
>>> >>
>>> >>_______________________________________________
>>> >>http://www.vtiger.com/
>>> >
>>> >_______________________________________________
>>> >http://www.vtiger.com/
>>>
>>>  _______________________________________________
>>> http://www.vtiger.com/
>>
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>



-- 
With
Best Regards
Uma.S
Vtiger Team
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20150423/2d4976fc/attachment.html>