[Vtigercrm-developers] Customer Portal

Prasad prasad at vtiger.com
Wed Sep 3 09:36:14 GMT 2014


Błażej,

I was glad to receive this response. Would you mind putting down the
different business
requirements you went through with respect to portal it would be good to
record and review it.

Regards,
Prasad

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On Wed, Sep 3, 2014 at 2:14 PM, Pabiszczak, Błażej <b.pabiszczak at opensaas.pl
> wrote:

> During the past two days I looked at four different customer portals. It’s
> surprising how low are the needs of Vtiger users because no one has yet
> created a portal with better and more advanced functions. Business approach
> of Vtiger is destructive for the development because Vitiger prefers to
> create silly modules such as “RSS module” / “Our sites module”. The true is
> that an end user is not important for any company that deploys Vtiger.
>
> The greatest problems with the customer portal are:
>
> 1. The design – past 3/4 years haven’t brought any changes and that’s
> pathetic because no one wants to show such a “monster” to their customers.
> 2. Elasticity – lack of possibility to control what a company wants to
> make available to its customer (that includes all portals that we tested),
> every user of the portal sees by default the same functions and records.
> Maybe it’s sufficient for companies with a few employees but it doesn’t
> have any application within the business context.
> 3.Functions – the portal lacks functions for an end user. The most
> advanced module (Trouble Tickets) doesn’t even have a proper search or
> sorting options like in coreBOSCP version.
> 4. Business Logic – I don’t know who suggested this portal from the
> business perspective but in case of 40 deployments of the customer portal
> that we did, we had to spend many hours on the redevelopment of portal
> logics.
>
> I appreciate Joe’s work on coreBOSCP, but by looking at it from the
> business perspective, this solution is too narrow and too reduced because
> it lacks functions and business logics. From the technical side, this
> portal is very standard and based on a different technical solution. This
> doesn’t add any value for an end user (maybe except a column-based search).
>
> I know it may be perceived that I only criticize, but it shouldn’t. Once,
> we created a customer portal with such functions:
> 1 Firstly, we wanted to solve two problems that no one has dealt with
> before (Vtiger, Joe, Simon). The first one was the engine (and how it’s
> built) and the second one was the design. To be honest, I don’t understand
> why no one based this portal as a component for systems such as Wordpress
> or Joomla. Why each of you tries to discover it again and again?
> 2. Next serious limitation of standard portals was lack of the same
> permissions for portal users as well as the lack of different functions for
> different users.
> 3. Lack of control over the PDF printout.
>
> We did an advanced component over a year ago that works with Vtiger 5.4.
> (Screenshots are attached).
>
> Answering Joe’s question:
>
> "Sorry but I don't understand: what is wrong with the coreBOSCP project?"
>
> The answer is: you spent your time on the redevelopment of technical side
> of the portal (in my opinion it was unnecessary), but it is as narrow as
> Vtiger’s solution if we look at it from the functional point of view. In
> this case, we prefer to spend time on shifting our old solution from 5.4 to
> 6.1 than work on coreBOSCP. Your customer portal might be sufficient for
> very small companies, but it will be incomplete and inelastic in every
> medium and large company.
>
> Z poważaniem / Regards
> Błażej Pabiszczak
> M: +48.884999123
> E: b.pabiszczak at opensaas.pl
>
>
> 2014-09-01 9:38 GMT+02:00 Joe Bordes <joe at tsolucio.com>:
>
>>  Sorry but I don't understand: what is wrong with the coreBOSCP project?
>>
>>
>> - it is open source
>> - has been available for almos a year now (and even more to some)
>> - it is based on Yii framework
>> - it attacks vtiger CRM via REST so it should work on almos all versions
>> (once a few enhancements that are available are installed)
>> - it has a clear separation of MVC and is theme based (as can be seen in
>> one of our presentation videos where I show one of our customized themes
>> for a client)
>>
>> Where is the collaboration/cooperation?
>>
>>
>>
>> On 01/09/14 09:16, Pabiszczak, Błażej wrote:
>>
>>  We have to change a responsive customer portal. If you don't make it
>> available today/tomorrow, then we will create it ourselves from scratch. If
>> you haven't finished, we can help you. That is how cooperation functions.
>>
>>
>>  Z poważaniem / Regards
>> Błażej Pabiszczak
>> M: +48.884999123
>> E: b.pabiszczak at opensaas.pl
>>
>>
>> 2014-09-01 8:47 GMT+02:00 Simone Travaglini <simonetravaglini at gmail.com>:
>>
>>> We (my company with other italian company) decide to develop the
>>> responsive portal and release it to the community when ready a complete
>>> version. Have a customer portal responsive and well designed it's a need
>>> for all the community. In the next hours we will update you. And maybe a
>>> collaboration to enhance it should start!
>>>
>>>
>>> 2014-09-01 8:21 GMT+02:00 Pabiszczak, Błażej <b.pabiszczak at opensaas.pl>:
>>>
>>>> Unfortunately, the requirements are various. Not everyone should design
>>>> functions, but it's true that together we can achieve more, but we lack
>>>> people who are eager to do it "together"
>>>>
>>>>
>>>>  Z poważaniem / Regards
>>>> Błażej Pabiszczak
>>>> M: +48.884999123
>>>> E: b.pabiszczak at opensaas.pl
>>>>
>>>>
>>>>  2014-08-31 23:29 GMT+02:00 Miguel Oliveira <miguel at forbit.com.br>:
>>>>
>>>>>  Why we don't join our forces to make those improvements?
>>>>>
>>>>>  The requirements are the same for everybody.
>>>>>
>>>>>
>>>>> 2014-08-31 17:50 GMT-03:00 Joe Bordea <joe at tsolucio.com>:
>>>>>
>>>>>> Me too :-)
>>>>>>
>>>>>> We are all doing the same things over and over
>>>>>>
>>>>>> Joe
>>>>>> TSolucio
>>>>>>
>>>>>>  On 31 de agosto de 2014 22:01:21 CEST, Simone Travaglini <
>>>>>> simonetravaglini at gmail.com> wrote:
>>>>>>
>>>>>>>  Hello,
>>>>>>> we are developing a customer portal with a responsive template. The
>>>>>>> work is finished and we are testing now. We will relase it for free I think
>>>>>>> next week. I update you soon.
>>>>>>>
>>>>>>>
>>>>>>> 2014-08-31 14:45 GMT+02:00 SIAM Translations <
>>>>>>> info at siam-translations.com>:
>>>>>>>
>>>>>>>> You mean you've made portal 5 for 5.4 or 6.x?
>>>>>>>>
>>>>>>>>
>>>>>>>>  Rgds
>>>>>>>> Andrew
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>  On Sun, Aug 31, 2014 at 6:46 PM, ajstharsan at gmail.com <
>>>>>>>> ajstharsan at gmail.com> wrote:
>>>>>>>>
>>>>>>>>>   Hi
>>>>>>>>>
>>>>>>>>>  I saw the customer portal version 6 , but can't see much
>>>>>>>>> different.
>>>>>>>>>
>>>>>>>>>  We have made portal 5 with bootstrap. Is it helpful?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  Thanks
>>>>>>>>>  Sutharsan jeganathan
>>>>>>>>>
>>>>>>>>>  Sent from my HTC
>>>>>>>>>
>>>>>>>>>  ----- Reply message -----
>>>>>>>>> From: "Prasad" <prasad at vtiger.com>
>>>>>>>>> To: "vtigercrm-developers at lists.vtigercrm.com" <
>>>>>>>>> vtigercrm-developers at lists.vtigercrm.com>
>>>>>>>>> Subject: [Vtigercrm-developers] Customer Portal
>>>>>>>>> Date: Fri, Aug 29, 2014 00:05
>>>>>>>>>
>>>>>>>>> Sorry we never took off.
>>>>>>>>>
>>>>>>>>>  *Connect with us on: *Twitter <http://twitter.com/vtigercrm> *I*
>>>>>>>>> Facebook
>>>>>>>>> <http://www.facebook.com/pages/vtiger/226866697333578?sk=wall> *I*
>>>>>>>>>  Blog <https://blogs.vtiger.com/>* I* Wiki
>>>>>>>>> <http://wiki.vtiger.com/index.php/Main_Page> *I *Forums
>>>>>>>>> <https://discussions.vtiger.com>*I* Website
>>>>>>>>> <https://www.vtiger.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  On Thu, Aug 28, 2014 at 11:31 AM, SIAM Translations <
>>>>>>>>> info at siam-translations.com> wrote:
>>>>>>>>>
>>>>>>>>>>   Guys, how is new customer portal progress going?
>>>>>>>>>>
>>>>>>>>>>  Regards
>>>>>>>>>>  Andrew Smith
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  --
>>>>>>> Simone Travaglini
>>>>>>> 328 5499846
>>>>>>> Linkedin: Simone Travaglini
>>>>>>>
>>>>>>>
>>>>>>> Rispetta l'ambiente: non stampare questa mail se non ti è veramente
>>>>>>> necessario!
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>>
>>>>>> --
>>>>>> Enviado desde mi teléfono con K-9 Mail.
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>  _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>>  --
>>> Simone Travaglini
>>> 328 5499846
>>> Linkedin: Simone Travaglini
>>>
>>>
>>> Rispetta l'ambiente: non stampare questa mail se non ti è veramente
>>> necessario!
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> _______________________________________________http://www.vtiger.com/
>>
>>
>>
>> --
>> Un saludo
>> Joe
>> TSolucio
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
> _______________________________________________
> http://www.vtiger.com/
>
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