[Vtigercrm-developers] Customer Portal

Wed Sep 3 08:51:16 GMT 2014

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Z poważaniem / Regards
Błażej Pabiszczak
M: +48.884999123
E: b.pabiszczak at opensaas.pl


2014-09-03 10:44 GMT+02:00 Pabiszczak, Błażej <b.pabiszczak at opensaas.pl>:

> During the past two days I looked at four different customer portals. It’s
> surprising how low are the needs of Vtiger users because no one has yet
> created a portal with better and more advanced functions. Business approach
> of Vtiger is destructive for the development because Vitiger prefers to
> create silly modules such as “RSS module” / “Our sites module”. The true is
> that an end user is not important for any company that deploys Vtiger.
>
> The greatest problems with the customer portal are:
>
> 1. The design – past 3/4 years haven’t brought any changes and that’s
> pathetic because no one wants to show such a “monster” to their customers.
> 2. Elasticity – lack of possibility to control what a company wants to
> make available to its customer (that includes all portals that we tested),
> every user of the portal sees by default the same functions and records.
> Maybe it’s sufficient for companies with a few employees but it doesn’t
> have any application within the business context.
> 3.Functions – the portal lacks functions for an end user. The most
> advanced module (Trouble Tickets) doesn’t even have a proper search or
> sorting options like in coreBOSCP version.
> 4. Business Logic – I don’t know who suggested this portal from the
> business perspective but in case of 40 deployments of the customer portal
> that we did, we had to spend many hours on the redevelopment of portal
> logics.
>
> I appreciate Joe’s work on coreBOSCP, but by looking at it from the
> business perspective, this solution is too narrow and too reduced because
> it lacks functions and business logics. From the technical side, this
> portal is very standard and based on a different technical solution. This
> doesn’t add any value for an end user (maybe except a column-based search).
>
> I know it may be perceived that I only criticize, but it shouldn’t. Once,
> we created a customer portal with such functions:
> 1 Firstly, we wanted to solve two problems that no one has dealt with
> before (Vtiger, Joe, Simon). The first one was the engine (and how it’s
> built) and the second one was the design. To be honest, I don’t understand
> why no one based this portal as a component for systems such as Wordpress
> or Joomla. Why each of you tries to discover it again and again?
> 2. Next serious limitation of standard portals was lack of the same
> permissions for portal users as well as the lack of different functions for
> different users.
> 3. Lack of control over the PDF printout.
>
> We did an advanced component over a year ago that works with Vtiger 5.4.
> (Screenshots are attached).
>
> Answering Joe’s question:
>
> "Sorry but I don't understand: what is wrong with the coreBOSCP project?"
>
> The answer is: you spent your time on the redevelopment of technical side
> of the portal (in my opinion it was unnecessary), but it is as narrow as
> Vtiger’s solution if we look at it from the functional point of view. In
> this case, we prefer to spend time on shifting our old solution from 5.4 to
> 6.1 than work on coreBOSCP. Your customer portal might be sufficient for
> very small companies, but it will be incomplete and inelastic in every
> medium and large company.
>
> Z poważaniem / Regards
> Błażej Pabiszczak
> M: +48.884999123
> E: b.pabiszczak at opensaas.pl
>
>
> 2014-09-01 9:38 GMT+02:00 Joe Bordes <joe at tsolucio.com>:
>
>>  Sorry but I don't understand: what is wrong with the coreBOSCP project?
>>
>> - it is open source
>> - has been available for almos a year now (and even more to some)
>> - it is based on Yii framework
>> - it attacks vtiger CRM via REST so it should work on almos all versions
>> (once a few enhancements that are available are installed)
>> - it has a clear separation of MVC and is theme based (as can be seen in
>> one of our presentation videos where I show one of our customized themes
>> for a client)
>>
>> Where is the collaboration/cooperation?
>>
>>
>>
>> On 01/09/14 09:16, Pabiszczak, Błażej wrote:
>>
>>  We have to change a responsive customer portal. If you don't make it
>> available today/tomorrow, then we will create it ourselves from scratch. If
>> you haven't finished, we can help you. That is how cooperation functions.
>>
>>
>>  Z poważaniem / Regards
>> Błażej Pabiszczak
>> M: +48.884999123
>> E: b.pabiszczak at opensaas.pl
>>
>>
>> 2014-09-01 8:47 GMT+02:00 Simone Travaglini <simonetravaglini at gmail.com>:
>>
>>> We (my company with other italian company) decide to develop the
>>> responsive portal and release it to the community when ready a complete
>>> version. Have a customer portal responsive and well designed it's a need
>>> for all the community. In the next hours we will update you. And maybe a
>>> collaboration to enhance it should start!
>>>
>>>
>>> 2014-09-01 8:21 GMT+02:00 Pabiszczak, Błażej <b.pabiszczak at opensaas.pl>:
>>>
>>>> Unfortunately, the requirements are various. Not everyone should design
>>>> functions, but it's true that together we can achieve more, but we lack
>>>> people who are eager to do it "together"
>>>>
>>>>
>>>>  Z poważaniem / Regards
>>>> Błażej Pabiszczak
>>>> M: +48.884999123
>>>> E: b.pabiszczak at opensaas.pl
>>>>
>>>>
>>>>  2014-08-31 23:29 GMT+02:00 Miguel Oliveira <miguel at forbit.com.br>:
>>>>
>>>>>  Why we don't join our forces to make those improvements?
>>>>>
>>>>>  The requirements are the same for everybody.
>>>>>
>>>>>
>>>>> 2014-08-31 17:50 GMT-03:00 Joe Bordea <joe at tsolucio.com>:
>>>>>
>>>>>> Me too :-)
>>>>>>
>>>>>> We are all doing the same things over and over
>>>>>>
>>>>>> Joe
>>>>>> TSolucio
>>>>>>
>>>>>>  On 31 de agosto de 2014 22:01:21 CEST, Simone Travaglini <
>>>>>> simonetravaglini at gmail.com> wrote:
>>>>>>
>>>>>>>  Hello,
>>>>>>> we are developing a customer portal with a responsive template. The
>>>>>>> work is finished and we are testing now. We will relase it for free I think
>>>>>>> next week. I update you soon.
>>>>>>>
>>>>>>>
>>>>>>> 2014-08-31 14:45 GMT+02:00 SIAM Translations <
>>>>>>> info at siam-translations.com>:
>>>>>>>
>>>>>>>> You mean you've made portal 5 for 5.4 or 6.x?
>>>>>>>>
>>>>>>>>
>>>>>>>>  Rgds
>>>>>>>> Andrew
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>  On Sun, Aug 31, 2014 at 6:46 PM, ajstharsan at gmail.com <
>>>>>>>> ajstharsan at gmail.com> wrote:
>>>>>>>>
>>>>>>>>>   Hi
>>>>>>>>>
>>>>>>>>>  I saw the customer portal version 6 , but can't see much
>>>>>>>>> different.
>>>>>>>>>
>>>>>>>>>  We have made portal 5 with bootstrap. Is it helpful?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  Thanks
>>>>>>>>>  Sutharsan jeganathan
>>>>>>>>>
>>>>>>>>>  Sent from my HTC
>>>>>>>>>
>>>>>>>>>  ----- Reply message -----
>>>>>>>>> From: "Prasad" <prasad at vtiger.com>
>>>>>>>>> To: "vtigercrm-developers at lists.vtigercrm.com" <
>>>>>>>>> vtigercrm-developers at lists.vtigercrm.com>
>>>>>>>>> Subject: [Vtigercrm-developers] Customer Portal
>>>>>>>>> Date: Fri, Aug 29, 2014 00:05
>>>>>>>>>
>>>>>>>>> Sorry we never took off.
>>>>>>>>>
>>>>>>>>>  *Connect with us on: *Twitter <http://twitter.com/vtigercrm> *I*
>>>>>>>>> Facebook
>>>>>>>>> <http://www.facebook.com/pages/vtiger/226866697333578?sk=wall> *I*
>>>>>>>>>  Blog <https://blogs.vtiger.com/>* I* Wiki
>>>>>>>>> <http://wiki.vtiger.com/index.php/Main_Page> *I *Forums
>>>>>>>>> <https://discussions.vtiger.com>*I* Website
>>>>>>>>> <https://www.vtiger.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  On Thu, Aug 28, 2014 at 11:31 AM, SIAM Translations <
>>>>>>>>> info at siam-translations.com> wrote:
>>>>>>>>>
>>>>>>>>>>   Guys, how is new customer portal progress going?
>>>>>>>>>>
>>>>>>>>>>  Regards
>>>>>>>>>>  Andrew Smith
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  _______________________________________________
>>>>>>>>> http://www.vtiger.com/
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> http://www.vtiger.com/
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  --
>>>>>>> Simone Travaglini
>>>>>>> 328 5499846
>>>>>>> Linkedin: Simone Travaglini
>>>>>>>
>>>>>>>
>>>>>>> Rispetta l'ambiente: non stampare questa mail se non ti è veramente
>>>>>>> necessario!
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> http://www.vtiger.com/
>>>>>>>
>>>>>>>
>>>>>> --
>>>>>> Enviado desde mi teléfono con K-9 Mail.
>>>>>>
>>>>>> _______________________________________________
>>>>>> http://www.vtiger.com/
>>>>>>
>>>>>
>>>>>
>>>>>  _______________________________________________
>>>>> http://www.vtiger.com/
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> http://www.vtiger.com/
>>>>
>>>
>>>
>>>
>>>  --
>>> Simone Travaglini
>>> 328 5499846
>>> Linkedin: Simone Travaglini
>>>
>>>
>>> Rispetta l'ambiente: non stampare questa mail se non ti è veramente
>>> necessario!
>>>
>>> _______________________________________________
>>> http://www.vtiger.com/
>>>
>>
>>
>>
>> _______________________________________________http://www.vtiger.com/
>>
>>
>>
>> --
>> Un saludo
>> Joe
>> TSolucio
>>
>>
>> _______________________________________________
>> http://www.vtiger.com/
>>
>
>
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