[Vtigercrm-developers] PBXManager - Asterisk Connector Debugging

Akshath T.A akshath.t at vtiger.com
Wed Nov 5 05:39:28 GMT 2014 

Yes with 6.1 both click to call and incoming call popup would work.

To get incoming call pop working create new context say "Vtiger-In" and add
the dial plan exten => INCOMING_PHONE_NUMBER,1,Agi(agi://
0.0.0.0/incoming.agi) under this context. Once done edit FreePBX settings
and make this as default incoming context.

Now try calling your incoming phone number, this should redirect to your
Vtiger instance.


Regards,
Akshath

On Wed, Nov 5, 2014 at 6:49 AM, Richard Hills - Technologywise <
richard at tw.co.nz> wrote:

>  Just an update, I have now installed 6.1 (not updated from anywhere) and
> this "just works" when I get a chance I am sure that I will find the issue
> with the upgrade / differences between the two versions and update here if
> it is anything interesting.
>
> Now just one question, we have a click to call working, is this system
> still supposed to provide the popup for incoming calls? and if so, can
> someone tell me any additional steps required to configure this.
>
> Thanks
>
>
> On 29/10/14 09:14, Alex Martin wrote:
>
>  No problem, if you need anymore let me know.
>
>
>
> *extensions.conf (extensions_custom.conf in freepbx)*
>
> [vtiger-out]
>
> exten => _X.,1,GotoIf($[${LEN(${CALLERID(num)})} = 11]?3) // I have this
> to check for 11 digit number. Skips to 3 if it is 11 digits.
>
> exten => _X.,2,Set(CALLERID(num)=1${CALLERID(num)}) //Add a 1 if there is
> only 10 digits as most carriers in the USA require 11 digits to dial. Not
> sure about the uk, haven’t been home in a few years.
>
> exten => _X.,3,Agi(agi://0.0.0.0/incoming.agi)
>
>
>
> *Sip.conf:*
>
> [exampletrunk]
>
> type=friend
>
> secret=secret
>
> username=username
>
> host=sip.yourhost.com
>
> dtmfmode=rfc2833
>
> context=from-internal
>
> canreinvite=no
>
> allow=g729
>
> insecure=port,invite
>
> fromdomain=sip.yourhost.com
>
>
>
>
>
> *Settings in PBXManager config:*
>
> Vtiger Asterisk App URL
>
> *.*.*.*:10224 (you can use any port I believe)
>
> Outbound Context
>
> vtiger-out (extensions.conf context you created)
>
> Outbound Trunk
>
> trunkname (trunk in sip.conf)
>
> Vtiger Secret Key
>
> Random key
>
>
>
>
>
> *VtigerAsteriskConnector.properties *
>
> // Location where the application server will be running.
>
> ServerIP   = 0.0.0.0
>
> ServerPort = 10224
>
>
>
> // Call Recordings storage path
>
> StorageDir = /var/spool/asterisk/monitor
>
>
>
> // Location where the applications database files will be stored.
>
> AsteriskAppDBPath = /var/www/html/VtigerAsteriskConnector
>
>
>
> // Asterisk Server Details
>
> AsteriskServerIP   = 127.0.0.1
>
> AsteriskServerPort = 5038
>
> AsteriskUsername   = user
>
> AsteriskPassword   = secret
>
>
>
> // Vtiger CRM URL
>
> VtigerURL = http://example.com/vtigercrm
>
> VtigerSecretKey = key generated in pbxmanager
>
>
>
>
>
> I don’t have a link for the callerid issue as I’ve just been emailing back
> and forward with a couple of the vtiger developers on it, I believe they
> are working on it now and will be updating it soon.
>
>
>
> Alex
>
>
>
> *From:* vtigercrm-developers-bounces at lists.vtigercrm.com [
> mailto:vtigercrm-developers-bounces at lists.vtigercrm.com
> <vtigercrm-developers-bounces at lists.vtigercrm.com>] *On Behalf Of *Richard
> Hills - Technologywise
> *Sent:* Tuesday, October 28, 2014 3:49 PM
> *To:* vtigercrm-developers at lists.vtigercrm.com
> *Subject:* Re: [Vtigercrm-developers] PBXManager - Asterisk Connector
> Debugging
>
>
>
> Hi mate
>
> Yeah I would be interested in seeing your config, especially the context
> you have defined in your asterisk settings (extensions.conf I believe).
>
> Are you able to link me the bug you have reported?
>
> Thanks
>
> On 28/10/14 17:19, Alex Martin wrote:
>
> I can call out fine without needed any changes to the php files. There !
> is an issue with the callerid with the current connector. I've been working
> with the vtiger team to correct this but I haven't been given a time frame
> for a updated version.
>
> I've used it on vanilla asterisk and free pbx etc, are you sure you have
> the outbound trunk not the context set correctly and its dialing the
> correct number format...for example most providers in the USA require the 1
> in front of dialed numbers.
>
> I can send you an example configuration if it helps.
>
> Alex
>
> Sent from Blue Mail <http://r.bluemailapp.com>
>
> I can call out fine without needed any changes to the php files. There is
> an issue with the callerid with the current connector. I've been working
> with the vtiger team to correct this but I haven't been given a time frame
> for a updated version.
>
> I've used it on vanilla asterisk and free pbx etc, are you sure you have
> the outbound context set correctly and its dialing the correct number
> format...for example most providers in the USA require the 1 in front of
> dialed numbers.
>
> I can send you an example configuration if it helps.
>
> Alex
>
> Sent from Blue Mail <http://r.bluemailapp.com>
>
> On Oct 27, 2014, at 11:59 PM, Richard Hills - Technologywise <
> richard at tw.co.nz> wrote:
>
> Okay, really no idea on this one.
>
> I added the context as below:
>
>  [vtiger]
> exten => _X.,1,Agi(agi://192.168.234.6/incoming.agi)
>
>
> This is different to the wiki documentation of an inbound and outbound
> context, but seeing as the wiki document seems to actually be for the
> hosted version I think this is correct.
>
> I then needed to edit the PBX modules file connectors/PBXManager.php to
> change
>         $extension = $user->phone_crm_extension;
> to
>         $extension = $user->ast_extension;
>
> Now I can make a call by clicking on the number in the CRM.
>
> My handset dials, showing incoming call from the number I wanted to dial,
> I pick up and get greeted by the voicemail message from my extension, so it
> seems that the number I want to call has been ignored and my extension has
> dialled my extension...
>
> Would love to hear any feedback on this, see any config from someone for
> whom this is working for, version numbers etc.
>
> Thanks
>
>  On 28/10/14 15:53, Richard Hills - Technologywise wrote:
>
> Yes, the below output is from the cli.
> Still having an issue but will battle this a while before posting more
> logs / asking for more help.
>
> Thank you Alex.
>
> On 28/10/14 15:33, Alex Martin wrote:
>
> Did you watch the output from the asterisk cli?
>
> Alex
>
> On Oct 27, 2014, at 10:29 PM, Richard Hills - Technologywise <
> richard at tw.co.nz> wrote:
>
> Indeed, this turned out to be something on our end.
>
> We now however have an issue where the outgoing call is failing. I will
> continue to look at this, but if anyone can tell me what is going on feel
> free. Here is the ACM log:
>
>
>    == Extension Changed 412[ext-local] new state Ringing for Notify User
> 400
>   == Extension Changed 412[ext-local] new state InUse for Notify User 400
>   == Starting SIP/412-00000c03 at 075711060,412,1 failed so falling back
> to exten 's'
>   == Starting SIP/412-00000c03 at 075711060,s,1 still failed so falling
> back to context 'default'
>     -- Executing [s at default:1] Playback("SIP/412-00000c03", "vm-goodbye")
> in new stack
>     --
>
>
> extension 412 tries to call a number (not in the acm log above).
> extension 412 phone does ring, however is greeted only by a goodbye
> message.
>
> On 28/10/14 14:41, Alex Martin wrote:
>
> Do you have the vtiger ip in the manager.conf file for asterisk? Also
> reloaded asterisk to take effect.
>
> It doesn't look like it's connecting.
>
> Alex
>
> On Oct 27, 2014, at 9:32 PM, Richard Hills - Technologywise <
> richard at tw.co.nz> wrote:
>
> Hi guys
>
> Unfortunately I am not having any more luck with the asterisk connector
> now that I have got the PBXManager configuration screen working.
>
> From the connector log (logs/nohup.webapp.20141028 <20141028>-13:43.out):
>
>  Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Outbound Call
> Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Asterisk Login Successfull
> Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.helpers.b a
> INFO: Successfully Authenticated Vtiger Secret Key
> 849304 [qtp611437735-14] INFO
> org.asteriskjava.manager.internal.ManagerConnectionImpl - Connecting to
> 192.168.212 <192168212>.6:5060
> Oct 28, 2014 1:57:54 PM com.vtiger.apps.asterisk.webapp.c.b a
> SEVERE: null
> java.net.ConnectException: Connection refused
>         at java.net.PlainSocketImpl.socketConnect(Native Method)
>         at
> java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:345)
>         at
> java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
>         at
> java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
>         at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
>         at java.net.Socket.connect(Socket.java:589)
>         at org.asteriskjava.util.internal.SocketConnectionFacadeImpl.
>         at
> org.asteriskjava.manager.internal.ManagerConnectionImpl.createSocket(ManagerConnectionImpl.java:729)
>         at
> org.asteriskjava.manager.internal.ManagerConnectionImpl.connect(ManagerConnectionImpl.java:708)
>         at
> org.asteriskjava.manager.internal.ManagerConnectionImpl.doLogin(ManagerConnectionImpl.java:490)
>         at
> org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:438)
>         at
> org.asteriskjava.manager.internal.ManagerConnectionImpl.login(ManagerConnectionImpl.java:423)
>         at
> org.asteriskjava.manager.DefaultManagerConnection.login(DefaultManagerConnection.java:294)
>         at com.vtiger.apps.asterisk.webapp.a.a.a(Unknown Source)
>         at com.vtiger.apps.asterisk.webapp.c.b.a(Unknown Source)
>         at com.vtiger.apps.asterisk.webapp.c.b.doPost(Unknown Source)
>         at javax.servlet.http.HttpServlet.service(HttpServlet.java:688)
>         at javax.servlet.http.HttpServlet.service(HttpServlet.java:770)
>         at
> org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
>         at
> org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
>         at
> org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
>         at
> org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
>         at
> org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
>         at
> org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
>         at
> org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:428)
>         at
> org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
>         at
> org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
>         at
> org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
>         at
> org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
>         at
> org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
>         at org.eclipse.jetty.server.Server.handle(Server.java:370)
>         at
> org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)
>         at
> org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:971)
>         at
> org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:1033)
>         at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:644)
>         at
> org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
>         at
> org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
>         at
> org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:667)
>         at
> org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
>         at
> org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
>         at
> org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
>         at java.lang.Thread.run(Thread.java:745)
>
>
>
> Any hints as to how to debug this issue would be great. ie. If there is
> another way to try to connect to the same area that the connector tries to.
>
> Couple of notes:
>
>    - IP is correct
>    - Port is correct
>    - asterisk 1.8.20.0
>    - java version 1.8.0_20
>
>
> TIA
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> [image: Basestation]
>
> ------------------------------
>
>
>
> http://www.vtiger.com/
>
>
>
>
>  _______________________________________________
>
> http://www.vtiger.com/
>
>
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> [image: Basestation]
>
> ------------------------------
>
>
>
> http://www.vtiger.com/
>
>
>
>
>  _______________________________________________
>
> http://www.vtiger.com/
>
>
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> [image: Basestation]
>
>
>
>
>  _______________________________________________
>
> http://www.vtiger.com/
>
>
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> [image: Basestation]
>
> ------------------------------
>
>
>
> http://www.vtiger.com/
>
>
>
>
>  _______________________________________________
>
> http://www.vtiger.com/
>
>
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> [image: Basestation]
>
>
> _______________________________________________http://www.vtiger.com/
>
>
> --
>
> Richard Hills
> TechnologyWise Ltd, Tauranga, NZ
> richard at tw.co.nz
> www.technologywise.co.nz
> ph: +64 (0)7 571 1060
> fax: +64 (0)7 571 1061
>
> _______________________________________________
> http://www.vtiger.com/
>
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