[Vtigercrm-developers] Assets & Trouble Tickets - VT6

[Alan Lord]

I guess this was the same in 5.4.0 but I've just noticed that from an 
Asset you can create a new Trouble Ticket and that relationship is 
stored in vtiger_crmentityrel and is uses the n:n get_related_list() 
function.

But why?

You can't add multiple Assets to one Trouble Ticket - in fact you can't 
even see the Asset relationship from the Ticket.

Surely it would be more appropriate to have a UI10 on the Trouble Ticket 
to show the link to the Asset and have a 1:n get_dependents_list() 
relationship?

The reason I looked at this was my customer wanted a workflow to show 
the Serial Number of the Asset in the Trouble Ticket...

I know I can fix this, but it just struck me a rather odd 
"out-of-the-box" configuration.

Cheers

Al