[Vtigercrm-developers] Ticket count

Thu Feb 13 14:34:09 GMT 2014

Also, I don't believe this is correct.

This is in 2 fresh installed vtiger appliances.

Van: vtigercrm-developers-bounces at lists.vtigercrm.com
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] Namens Arnold den
Boer
Verzonden: donderdag 13 februari 2014 10:01
Aan: vtigercrm-developers at lists.vtigercrm.com;
vtigercrm-developers at lists.vtigercrm.com
Onderwerp: Re: [Vtigercrm-developers] Ticket count

This is what's in the database :

ticketid

ticket_no

groupname

parent_id

product_id

priority

severity

status

category

title

solution

update_log

version_id

hours

days

contact_id

40499

TT1

NULL

0

0

Normal

Minor

Closed

Other Problem

Importeren data in crm pakket

done

	NULL

4

0

0

83788

TT2

NULL

40501

0

Low

Minor

Wait For Response

Other Problem

test ticket

	NULL

1

0

40505

83839

TT3

NULL

40501

0

Low

Minor

Closed

Small Problem

Ticket email convertor werkend krijgen

De import werkt. De instelling was een beetje ondu...

NULL

0

0

40505

83840

TT4

NULL

40501

0

Low

Minor

Closed

	Layout van quotes en factuur aanpassen

NULL

1

0

40505

83841

TT5

NULL

40501

0

High

Feature

Open

	Recurring invoices process beschrijven

NULL

0

0

40505

83845

TT6

NULL

40501

0

		Closed

	Contact personen syncen met linked verjaardagen

NULL

0

0

40505

83850

TT7

NULL

1

0

		Wait For Response

FW: FL - Monitoringtool voor servers en netwerk

NULL

0

0

0

83852

TT8

NULL

1

0

		Open

	FW: FL - Monitoringtool voor servers en netwerk

NULL

0

0

0

83956

TT9

NULL

0

0

		Open

	test 2

		NULL

0

0

0

83959

TT10

NULL

40501

0

		Closed

	Probleem met kleuren printer

NULL

0

0

40505

83962

TT11

NULL

40501

0

		On Hold

	ticket notificatie maken

NULL

0

0

40505

83965

TT12

NULL

40501

0

		Gepland

	test 55555

Kunt u uw pc herstarten?

NULL

0

0

40505

83977

INC1000

NULL

0

0

		Open

	RE: TT12 [ Ticket Id : 83965 ] test 55555

NULL

0

0

0

83980

INC1001

NULL

40501

0

		Open

	automatische backup instellen hosting

NULL

0

0

84116

83993

INC1002

NULL

40501

0

		On Hold

	Recurring tickets maken?

NULL

0

0

84116

83996

INC1003

NULL

40501

0

		Wait For Response

Uren registratie op tickets

NULL

0

0

84116

84003

INC1004

NULL

40501

0

NULL

NULL

Open

NULL

RE: Ticket Number : INC1002 Recurring tickets make...

NULL

0

0

84116

84076

INC1005

NULL

40501

0

		Open

	Post mailing

	NULL

0

0

84116

84083

INC1006

NULL

40501

0

		Closed

	Labtech server opzetten

NULL

0

0

84116

84101

INC1007

NULL

40501

0

		Closed

	Footer html maken.

	NULL

0

0

84116

84117

INC1008

NULL

84116

0

NULL

NULL

Open

NULL

test ticket

	NULL

0

0

0

84251

INC1009

NULL

84116

0

		Open

	Vast telefoonnummer aanvragen

NULL

0

0

0

84260

INC1010

NULL

84116

0

		Open

	rit registratie km

	NULL

0

0

0

84290

INC1011

NULL

84116

0

NULL

NULL

Open

NULL

Ticket count

	NULL

0

And this is whats showing in all tickets in the Vtiger system.

As you can see some tickets are missing in the Vtiger system.

Like TT2, TT7, TT8, TT9, TT12, INC1004, INC1008.

Van: vtigercrm-developers-bounces at lists.vtigercrm.com
<mailto:vtigercrm-developers-bounces at lists.vtigercrm.com>
[mailto:vtigercrm-developers-bounces at lists.vtigercrm.com] Namens Uma S
Verzonden: donderdag 13 februari 2014 06:26
Aan: vtigercrm-developers at lists.vtigercrm.com
<mailto:vtigercrm-developers at lists.vtigercrm.com> ;
vtigercrm-developers at lists.vtigercrm.com
<mailto:vtigercrm-developers at lists.vtigercrm.com> 
Onderwerp: Re: [Vtigercrm-developers] Ticket count

Hi Arnold,

Dashboard will show a graph of non-deleted records only, according to number
of records in that particular status graph is plotted. Can u please check
whether this is reproducible in Demo <http://demo.vtiger.com> .

On Thu, Feb 13, 2014 at 9:45 AM, Siam Translations LLP
<info at siam-translations.com <mailto:info at siam-translations.com> > wrote:

Whatever it is looks cool!

:o)

Andy

On Thu, Feb 13, 2014 at 1:20 AM, Arnold den Boer <arnold at ardebo.nl
<mailto:arnold at ardebo.nl> > wrote:

What is counted in this dashboard item?

I have 16 tickets in my vtiger_troubletickets

thanks

_______________________________________________
http://www.vtiger.com/

_______________________________________________
http://www.vtiger.com/

-- 
With
Best Regards
Uma.S

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