From karync at transmagic.com Mon Jun 1 07:27:43 2009 From: karync at transmagic.com (Karyn Cassio) Date: Mon, 01 Jun 2009 08:27:43 -0600 Subject: [Vtigercrm-developers] Thunderbird Plugin In-Reply-To: <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> References: <4A1D9A0D.4040904@transmagic.com> <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> Message-ID: <4A23E55F.50500@transmagic.com> Dhananjay, Thank you for your response. However, I'm using Thunderbird 2.0.0.21 and when I went to install the extension I received the error message. I tried to install it in both Windows and on Linux and received the same incompatibility error. Karyn Dhananjay Kumar wrote: > Hi Karyn, > > The current version(Thunderbird3 beta 2) of thunderbird is not a > stable release. > Going forward we'll update our thunderbird extension as and when > stable release of thunderbird releases. > > As for now our thunderbird extension is compatible with the > thunderbird2. > > Thanks, > Dhananjay > vtiger team > > > Hi, > > I was just wondering if there is any plans to update the > Thunderbird plugin to be compatible with the current version of > Thunderbird running on Linux. > > I tried to install it yesterday and received a version > incompatibility error. > > Thank you, > > -- > Karyn Cassio > TransMagic, Inc. > Web Developer > 303.460.1406 ext 616 > Skype ID: transmagic.karyn_cassio > > > > All information contained in this email is company confidential > and may be used by the intended recipient only. > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > > > > -- > Regards, > Asha > vtiger Team > > > All information contained in this email is company confidential and > may be used by the intended recipient only. > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -- Karyn Cassio TransMagic, Inc. Web Developer 303.460.1406 ext 616 Skype ID: transmagic.karyn_cassio All information contained in this email is company confidential and may be used by the intended recipient only. -------------- next part -------------- A non-text attachment was scrubbed... Name: karync.vcf Type: text/x-vcard Size: 329 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090601/afc756bc/karync.vcf From dhananjay at vtiger.com Tue Jun 2 00:52:35 2009 From: dhananjay at vtiger.com (Dhananjay Kumar) Date: Tue, 2 Jun 2009 13:22:35 +0530 Subject: [Vtigercrm-developers] Thunderbird Plugin Message-ID: <626f14180906020052h60246936g6ac388bc98a6eafb@mail.gmail.com> Hi Karyn, We are not able to reproduce this issue with Thunderbird 2.0.0.21 in our test lab. Brief us on this issue in detail so as we can help you out. Regards, Dhananjay vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090602/f7018231/attachment.htm From wzhyi at Hillstonenet.com Wed Jun 3 01:46:23 2009 From: wzhyi at Hillstonenet.com (=?gb2312?B?V2VuWmhpIFlpKNLXzsTWvik=?=) Date: Wed, 3 Jun 2009 16:46:23 +0800 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets Message-ID: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Hi, I would like to know how to be able to show list of tickets in the trouble ticket area, with different color highligts in the ticket title field or any other field, depending on priority. for example, red for urgent, yellow for high, green for low. Thanks for any help [cid:image001.png at 01C9E46A.D43BB980] ------------------------------------------------------------------------------ Vergil Yi ????? ??? | ?????? ?????????????1?????3? ???010-8289 7229-8026 www.hillstonenet.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment-0001.htm -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 9476 bytes Desc: image001.png Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/image001-0001.png From jnmutuku at gmail.com Thu Jun 4 22:04:20 2009 From: jnmutuku at gmail.com (James Mutuku) Date: Fri, 05 Jun 2009 08:04:20 +0300 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets In-Reply-To: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> References: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Message-ID: <4A28A754.8040206@gmail.com> hello, Yes it's possible. But in the code level. I have done that for the leads modules where the leads(the whole row) are highlighted depending on their status.I did that by editing listViewEntries.tpl file in the smarty templates folder. Mutuku Ndeti James Lead Consultant Agile Systems Limited www.agile.co.ke +254-722490994 WenZhi Yi(???) wrote: > > Hi, > > > I would like to know how to be able to show list of tickets in the > trouble ticket area, with different *color* highligts in the ticket > title field or any other field, depending on *priority*. for example, > red for urgent, yellow for high, green for low. > > Thanks for any help > > Hillstone????logo?-?? > > ------------------------------------------------------------------------------ > > *Vergil Yi **?**???**?** > **??? | ??????*** > > ?????????????1?????3? > > ???010-8289 7229-8026 > > www.hillstonenet.com > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090604/4dff2910/attachment.htm -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 9476 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090604/4dff2910/attachment.png From prasad at vtiger.com Sun Jun 28 00:58:02 2009 From: prasad at vtiger.com (Prasad) Date: Sun, 28 Jun 2009 13:28:02 +0530 Subject: [Vtigercrm-developers] Sourceforge Community Choice Awards 2009 - vtiger CRM is a Finalist Message-ID: <39d18b250906280058x28f0b6adic940fba73648df85@mail.gmail.com> Dear Members, Thank you for nominating us for Community choice award. With your support, vtiger CRM has been selected as a finalist in the ?*Best Project for Enterprise*? category. Do not miss to cast your vote for CCA09, for more details look at: http://www.vtiger.com/blogs/2009/06/27/sourceforge-community-choice-awards-2009-vtiger-crm-is-a-finalist/ Regards, Prasad vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090628/9323e99b/attachment.htm From lee at leev.net Tue Jun 30 17:21:09 2009 From: lee at leev.net (Lee Valentine) Date: Wed, 1 Jul 2009 10:21:09 +1000 Subject: [Vtigercrm-developers] Slow performing query Message-ID: Hey Guys, We were having performance issues with the crm taking ages to load so I had all the queries being executed printed to the screen with the duration each query was taking. I found: select distinct(setype) from vtiger_crmentity where crmid in (select parent_id from vtiger_troubletickets) 106.894966125 seconds. I tracked this down to modules/CustomView/CustomView.php line 1212 (in function getSalesRelatedName) $sql = "select distinct(setype) from vtiger_crmentity where crmid in (select ". $adb->sql_escape_string($fieldname)." from ". $adb->sql_escape_string($tablename).")"; I replaced it with the following: $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN ".$adb->sql_escape_string($tablename)." t ON t.".$adb->sql_escape_string($fieldname)." = c.crmid"; And received the result: select distinct(setype) from vtiger_crmentity c INNER JOIN vtiger_troubletickets t ON t.parent_id = c.crmid 0.0270490646362 seconds. This has given our crm a MAJOR performance increase. Thanks, Lee From dfar2008 at gmail.com Tue Jun 30 18:55:47 2009 From: dfar2008 at gmail.com (ding jianting) Date: Wed, 1 Jul 2009 09:55:47 +0800 Subject: [Vtigercrm-developers] Slow performing query In-Reply-To: References: Message-ID: Hi,Lee What is version of your vtigerCRM? On Wed, Jul 1, 2009 at 8:21 AM, Lee Valentine wrote: > Hey Guys, > > We were having performance issues with the crm taking ages to load so > I had all the queries being executed printed to the screen with the > duration each query was taking. I found: > > select distinct(setype) from vtiger_crmentity where crmid in (select > parent_id from vtiger_troubletickets) > 106.894966125 seconds. > > I tracked this down to modules/CustomView/CustomView.php line 1212 (in > function getSalesRelatedName) > $sql = "select distinct(setype) from vtiger_crmentity where crmid in > (select ". $adb->sql_escape_string($fieldname)." from ". > $adb->sql_escape_string($tablename).")"; > > I replaced it with the following: > $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN > ".$adb->sql_escape_string($tablename)." t ON > t.".$adb->sql_escape_string($fieldname)." = c.crmid"; > > And received the result: > select distinct(setype) from vtiger_crmentity c INNER JOIN > vtiger_troubletickets t ON t.parent_id = c.crmid > 0.0270490646362 seconds. > > This has given our crm a MAJOR performance increase. > > Thanks, > Lee > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > -- ________________________________________ ????CRM ?? ???????????????631????? ???021-64876448 ??:021-64876441 ???(0)13701696656 Email:dfar2008 at gmail.com ----------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090630/fdfaee32/attachment-0001.htm From lee at leev.net Tue Jun 30 21:23:02 2009 From: lee at leev.net (Lee Valentine) Date: Wed, 1 Jul 2009 14:23:02 +1000 Subject: [Vtigercrm-developers] Slow performing query In-Reply-To: References: Message-ID: Hi Ding, That was just applied to 5.1rc2. However I did the query originally in 5.0.4. Thanks, Lee 2009/7/1 ding jianting : > Hi,Lee > What is version of your vtigerCRM? > > On Wed, Jul 1, 2009 at 8:21 AM, Lee Valentine wrote: >> >> Hey Guys, >> >> We were having performance issues with the crm taking ages to load so >> I had all the queries being executed printed to the screen with the >> duration each query was taking. I found: >> >> select distinct(setype) from vtiger_crmentity where crmid in (select >> parent_id from vtiger_troubletickets) >> 106.894966125 seconds. >> >> I tracked this down to modules/CustomView/CustomView.php line 1212 (in >> function getSalesRelatedName) >> $sql = "select distinct(setype) from vtiger_crmentity where crmid in >> (select ". $adb->sql_escape_string($fieldname)." from ". >> $adb->sql_escape_string($tablename).")"; >> >> I replaced it with the following: >> $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN >> ".$adb->sql_escape_string($tablename)." t ON >> t.".$adb->sql_escape_string($fieldname)." = c.crmid"; >> >> And received the result: >> select distinct(setype) from vtiger_crmentity c INNER JOIN >> vtiger_troubletickets t ON t.parent_id = c.crmid >> 0.0270490646362 seconds. >> >> This has given our crm a MAJOR performance increase. >> >> Thanks, >> Lee >> _______________________________________________ >> Reach hundreds of potential candidates - http://jobs.vtiger.com > > > > -- > ________________________________________ > ????CRM ?? > ???????????????631????? > ???021-64876448 ??:021-64876441 > ???(0)13701696656 Email:dfar2008 at gmail.com > ----------------------------------------------------------------------- > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > From karync at transmagic.com Mon Jun 1 10:27:43 2009 From: karync at transmagic.com (Karyn Cassio) Date: Mon, 01 Jun 2009 08:27:43 -0600 Subject: [Vtigercrm-developers] Thunderbird Plugin In-Reply-To: <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> References: <4A1D9A0D.4040904@transmagic.com> <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> Message-ID: <4A23E55F.50500@transmagic.com> Dhananjay, Thank you for your response. However, I'm using Thunderbird 2.0.0.21 and when I went to install the extension I received the error message. I tried to install it in both Windows and on Linux and received the same incompatibility error. Karyn Dhananjay Kumar wrote: > Hi Karyn, > > The current version(Thunderbird3 beta 2) of thunderbird is not a > stable release. > Going forward we'll update our thunderbird extension as and when > stable release of thunderbird releases. > > As for now our thunderbird extension is compatible with the > thunderbird2. > > Thanks, > Dhananjay > vtiger team > > > Hi, > > I was just wondering if there is any plans to update the > Thunderbird plugin to be compatible with the current version of > Thunderbird running on Linux. > > I tried to install it yesterday and received a version > incompatibility error. > > Thank you, > > -- > Karyn Cassio > TransMagic, Inc. > Web Developer > 303.460.1406 ext 616 > Skype ID: transmagic.karyn_cassio > > > > All information contained in this email is company confidential > and may be used by the intended recipient only. > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > > > > -- > Regards, > Asha > vtiger Team > > > All information contained in this email is company confidential and > may be used by the intended recipient only. > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -- Karyn Cassio TransMagic, Inc. Web Developer 303.460.1406 ext 616 Skype ID: transmagic.karyn_cassio All information contained in this email is company confidential and may be used by the intended recipient only. -------------- next part -------------- A non-text attachment was scrubbed... Name: karync.vcf Type: text/x-vcard Size: 329 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090601/afc756bc/attachment.vcf From dhananjay at vtiger.com Tue Jun 2 03:52:35 2009 From: dhananjay at vtiger.com (Dhananjay Kumar) Date: Tue, 2 Jun 2009 13:22:35 +0530 Subject: [Vtigercrm-developers] Thunderbird Plugin Message-ID: <626f14180906020052h60246936g6ac388bc98a6eafb@mail.gmail.com> Hi Karyn, We are not able to reproduce this issue with Thunderbird 2.0.0.21 in our test lab. Brief us on this issue in detail so as we can help you out. Regards, Dhananjay vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090602/f7018231/attachment.html From wzhyi at Hillstonenet.com Wed Jun 3 04:46:23 2009 From: wzhyi at Hillstonenet.com (=?gb2312?B?V2VuWmhpIFlpKNLXzsTWvik=?=) Date: Wed, 3 Jun 2009 16:46:23 +0800 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets Message-ID: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Hi, I would like to know how to be able to show list of tickets in the trouble ticket area, with different color highligts in the ticket title field or any other field, depending on priority. for example, red for urgent, yellow for high, green for low. Thanks for any help [cid:image001.png at 01C9E46A.D43BB980] ------------------------------------------------------------------------------ Vergil Yi ????? ??? | ?????? ?????????????1?????3? ???010-8289 7229-8026 www.hillstonenet.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 9476 bytes Desc: image001.png Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment.png From jnmutuku at gmail.com Fri Jun 5 01:04:20 2009 From: jnmutuku at gmail.com (James Mutuku) Date: Fri, 05 Jun 2009 08:04:20 +0300 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets In-Reply-To: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> References: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Message-ID: <4A28A754.8040206@gmail.com> hello, Yes it's possible. But in the code level. I have done that for the leads modules where the leads(the whole row) are highlighted depending on their status.I did that by editing listViewEntries.tpl file in the smarty templates folder. Mutuku Ndeti James Lead Consultant Agile Systems Limited www.agile.co.ke +254-722490994 WenZhi Yi(???) wrote: > > Hi, > > > I would like to know how to be able to show list of tickets in the > trouble ticket area, with different *color* highligts in the ticket > title field or any other field, depending on *priority*. for example, > red for urgent, yellow for high, green for low. > > Thanks for any help > > Hillstone????logo?-?? > > ------------------------------------------------------------------------------ > > *Vergil Yi **?**???**?** > **??? | ??????*** > > ?????????????1?????3? > > ???010-8289 7229-8026 > > www.hillstonenet.com > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 9476 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment.png From prasad at vtiger.com Sun Jun 28 03:58:02 2009 From: prasad at vtiger.com (Prasad) Date: Sun, 28 Jun 2009 13:28:02 +0530 Subject: [Vtigercrm-developers] Sourceforge Community Choice Awards 2009 - vtiger CRM is a Finalist Message-ID: <39d18b250906280058x28f0b6adic940fba73648df85@mail.gmail.com> Dear Members, Thank you for nominating us for Community choice award. With your support, vtiger CRM has been selected as a finalist in the ?*Best Project for Enterprise*? category. Do not miss to cast your vote for CCA09, for more details look at: http://www.vtiger.com/blogs/2009/06/27/sourceforge-community-choice-awards-2009-vtiger-crm-is-a-finalist/ Regards, Prasad vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090628/9323e99b/attachment.html From lee at leev.net Tue Jun 30 20:21:09 2009 From: lee at leev.net (Lee Valentine) Date: Wed, 1 Jul 2009 10:21:09 +1000 Subject: [Vtigercrm-developers] Slow performing query Message-ID: Hey Guys, We were having performance issues with the crm taking ages to load so I had all the queries being executed printed to the screen with the duration each query was taking. I found: select distinct(setype) from vtiger_crmentity where crmid in (select parent_id from vtiger_troubletickets) 106.894966125 seconds. I tracked this down to modules/CustomView/CustomView.php line 1212 (in function getSalesRelatedName) $sql = "select distinct(setype) from vtiger_crmentity where crmid in (select ". $adb->sql_escape_string($fieldname)." from ". $adb->sql_escape_string($tablename).")"; I replaced it with the following: $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN ".$adb->sql_escape_string($tablename)." t ON t.".$adb->sql_escape_string($fieldname)." = c.crmid"; And received the result: select distinct(setype) from vtiger_crmentity c INNER JOIN vtiger_troubletickets t ON t.parent_id = c.crmid 0.0270490646362 seconds. This has given our crm a MAJOR performance increase. Thanks, Lee From dfar2008 at gmail.com Tue Jun 30 21:55:47 2009 From: dfar2008 at gmail.com (ding jianting) Date: Wed, 1 Jul 2009 09:55:47 +0800 Subject: [Vtigercrm-developers] Slow performing query In-Reply-To: References: Message-ID: Hi,Lee What is version of your vtigerCRM? On Wed, Jul 1, 2009 at 8:21 AM, Lee Valentine wrote: > Hey Guys, > > We were having performance issues with the crm taking ages to load so > I had all the queries being executed printed to the screen with the > duration each query was taking. I found: > > select distinct(setype) from vtiger_crmentity where crmid in (select > parent_id from vtiger_troubletickets) > 106.894966125 seconds. > > I tracked this down to modules/CustomView/CustomView.php line 1212 (in > function getSalesRelatedName) > $sql = "select distinct(setype) from vtiger_crmentity where crmid in > (select ". $adb->sql_escape_string($fieldname)." from ". > $adb->sql_escape_string($tablename).")"; > > I replaced it with the following: > $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN > ".$adb->sql_escape_string($tablename)." t ON > t.".$adb->sql_escape_string($fieldname)." = c.crmid"; > > And received the result: > select distinct(setype) from vtiger_crmentity c INNER JOIN > vtiger_troubletickets t ON t.parent_id = c.crmid > 0.0270490646362 seconds. > > This has given our crm a MAJOR performance increase. > > Thanks, > Lee > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > -- ________________________________________ ????CRM ?? ???????????????631????? ???021-64876448 ??:021-64876441 ???(0)13701696656 Email:dfar2008 at gmail.com ----------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090701/fdfaee32/attachment.html From karync at transmagic.com Mon Jun 1 10:27:43 2009 From: karync at transmagic.com (Karyn Cassio) Date: Mon, 01 Jun 2009 08:27:43 -0600 Subject: [Vtigercrm-developers] Thunderbird Plugin In-Reply-To: <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> References: <4A1D9A0D.4040904@transmagic.com> <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> Message-ID: <4A23E55F.50500@transmagic.com> Dhananjay, Thank you for your response. However, I'm using Thunderbird 2.0.0.21 and when I went to install the extension I received the error message. I tried to install it in both Windows and on Linux and received the same incompatibility error. Karyn Dhananjay Kumar wrote: > Hi Karyn, > > The current version(Thunderbird3 beta 2) of thunderbird is not a > stable release. > Going forward we'll update our thunderbird extension as and when > stable release of thunderbird releases. > > As for now our thunderbird extension is compatible with the > thunderbird2. > > Thanks, > Dhananjay > vtiger team > > > Hi, > > I was just wondering if there is any plans to update the > Thunderbird plugin to be compatible with the current version of > Thunderbird running on Linux. > > I tried to install it yesterday and received a version > incompatibility error. > > Thank you, > > -- > Karyn Cassio > TransMagic, Inc. > Web Developer > 303.460.1406 ext 616 > Skype ID: transmagic.karyn_cassio > > > > All information contained in this email is company confidential > and may be used by the intended recipient only. > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > > > > -- > Regards, > Asha > vtiger Team > > > All information contained in this email is company confidential and > may be used by the intended recipient only. > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -- Karyn Cassio TransMagic, Inc. Web Developer 303.460.1406 ext 616 Skype ID: transmagic.karyn_cassio All information contained in this email is company confidential and may be used by the intended recipient only. -------------- next part -------------- A non-text attachment was scrubbed... Name: karync.vcf Type: text/x-vcard Size: 329 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090601/afc756bc/attachment-0001.vcf From dhananjay at vtiger.com Tue Jun 2 03:52:35 2009 From: dhananjay at vtiger.com (Dhananjay Kumar) Date: Tue, 2 Jun 2009 13:22:35 +0530 Subject: [Vtigercrm-developers] Thunderbird Plugin Message-ID: <626f14180906020052h60246936g6ac388bc98a6eafb@mail.gmail.com> Hi Karyn, We are not able to reproduce this issue with Thunderbird 2.0.0.21 in our test lab. Brief us on this issue in detail so as we can help you out. Regards, Dhananjay vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090602/f7018231/attachment-0001.html From wzhyi at Hillstonenet.com Wed Jun 3 04:46:23 2009 From: wzhyi at Hillstonenet.com (=?gb2312?B?V2VuWmhpIFlpKNLXzsTWvik=?=) Date: Wed, 3 Jun 2009 16:46:23 +0800 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets Message-ID: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Hi, I would like to know how to be able to show list of tickets in the trouble ticket area, with different color highligts in the ticket title field or any other field, depending on priority. for example, red for urgent, yellow for high, green for low. Thanks for any help [cid:image001.png at 01C9E46A.D43BB980] ------------------------------------------------------------------------------ Vergil Yi ????? ??? | ?????? ?????????????1?????3? ???010-8289 7229-8026 www.hillstonenet.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 9476 bytes Desc: image001.png Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment-0001.png From jnmutuku at gmail.com Fri Jun 5 01:04:20 2009 From: jnmutuku at gmail.com (James Mutuku) Date: Fri, 05 Jun 2009 08:04:20 +0300 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets In-Reply-To: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> References: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Message-ID: <4A28A754.8040206@gmail.com> hello, Yes it's possible. But in the code level. I have done that for the leads modules where the leads(the whole row) are highlighted depending on their status.I did that by editing listViewEntries.tpl file in the smarty templates folder. Mutuku Ndeti James Lead Consultant Agile Systems Limited www.agile.co.ke +254-722490994 WenZhi Yi(???) wrote: > > Hi, > > > I would like to know how to be able to show list of tickets in the > trouble ticket area, with different *color* highligts in the ticket > title field or any other field, depending on *priority*. for example, > red for urgent, yellow for high, green for low. > > Thanks for any help > > Hillstone????logo?-?? > > ------------------------------------------------------------------------------ > > *Vergil Yi **?**???**?** > **??? | ??????*** > > ?????????????1?????3? > > ???010-8289 7229-8026 > > www.hillstonenet.com > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 9476 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment-0001.png From prasad at vtiger.com Sun Jun 28 03:58:02 2009 From: prasad at vtiger.com (Prasad) Date: Sun, 28 Jun 2009 13:28:02 +0530 Subject: [Vtigercrm-developers] Sourceforge Community Choice Awards 2009 - vtiger CRM is a Finalist Message-ID: <39d18b250906280058x28f0b6adic940fba73648df85@mail.gmail.com> Dear Members, Thank you for nominating us for Community choice award. With your support, vtiger CRM has been selected as a finalist in the ?*Best Project for Enterprise*? category. Do not miss to cast your vote for CCA09, for more details look at: http://www.vtiger.com/blogs/2009/06/27/sourceforge-community-choice-awards-2009-vtiger-crm-is-a-finalist/ Regards, Prasad vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090628/9323e99b/attachment-0001.html From lee at leev.net Tue Jun 30 20:21:09 2009 From: lee at leev.net (Lee Valentine) Date: Wed, 1 Jul 2009 10:21:09 +1000 Subject: [Vtigercrm-developers] Slow performing query Message-ID: Hey Guys, We were having performance issues with the crm taking ages to load so I had all the queries being executed printed to the screen with the duration each query was taking. I found: select distinct(setype) from vtiger_crmentity where crmid in (select parent_id from vtiger_troubletickets) 106.894966125 seconds. I tracked this down to modules/CustomView/CustomView.php line 1212 (in function getSalesRelatedName) $sql = "select distinct(setype) from vtiger_crmentity where crmid in (select ". $adb->sql_escape_string($fieldname)." from ". $adb->sql_escape_string($tablename).")"; I replaced it with the following: $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN ".$adb->sql_escape_string($tablename)." t ON t.".$adb->sql_escape_string($fieldname)." = c.crmid"; And received the result: select distinct(setype) from vtiger_crmentity c INNER JOIN vtiger_troubletickets t ON t.parent_id = c.crmid 0.0270490646362 seconds. This has given our crm a MAJOR performance increase. Thanks, Lee From dfar2008 at gmail.com Tue Jun 30 21:55:47 2009 From: dfar2008 at gmail.com (ding jianting) Date: Wed, 1 Jul 2009 09:55:47 +0800 Subject: [Vtigercrm-developers] Slow performing query In-Reply-To: References: Message-ID: Hi,Lee What is version of your vtigerCRM? On Wed, Jul 1, 2009 at 8:21 AM, Lee Valentine wrote: > Hey Guys, > > We were having performance issues with the crm taking ages to load so > I had all the queries being executed printed to the screen with the > duration each query was taking. I found: > > select distinct(setype) from vtiger_crmentity where crmid in (select > parent_id from vtiger_troubletickets) > 106.894966125 seconds. > > I tracked this down to modules/CustomView/CustomView.php line 1212 (in > function getSalesRelatedName) > $sql = "select distinct(setype) from vtiger_crmentity where crmid in > (select ". $adb->sql_escape_string($fieldname)." from ". > $adb->sql_escape_string($tablename).")"; > > I replaced it with the following: > $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN > ".$adb->sql_escape_string($tablename)." t ON > t.".$adb->sql_escape_string($fieldname)." = c.crmid"; > > And received the result: > select distinct(setype) from vtiger_crmentity c INNER JOIN > vtiger_troubletickets t ON t.parent_id = c.crmid > 0.0270490646362 seconds. > > This has given our crm a MAJOR performance increase. > > Thanks, > Lee > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > -- ________________________________________ ????CRM ?? ???????????????631????? ???021-64876448 ??:021-64876441 ???(0)13701696656 Email:dfar2008 at gmail.com ----------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090701/fdfaee32/attachment-0001.html From karync at transmagic.com Mon Jun 1 10:27:43 2009 From: karync at transmagic.com (Karyn Cassio) Date: Mon, 01 Jun 2009 08:27:43 -0600 Subject: [Vtigercrm-developers] Thunderbird Plugin In-Reply-To: <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> References: <4A1D9A0D.4040904@transmagic.com> <626f14180905282341yb698a59s4fd3339eeccb33d6@mail.gmail.com> Message-ID: <4A23E55F.50500@transmagic.com> Dhananjay, Thank you for your response. However, I'm using Thunderbird 2.0.0.21 and when I went to install the extension I received the error message. I tried to install it in both Windows and on Linux and received the same incompatibility error. Karyn Dhananjay Kumar wrote: > Hi Karyn, > > The current version(Thunderbird3 beta 2) of thunderbird is not a > stable release. > Going forward we'll update our thunderbird extension as and when > stable release of thunderbird releases. > > As for now our thunderbird extension is compatible with the > thunderbird2. > > Thanks, > Dhananjay > vtiger team > > > Hi, > > I was just wondering if there is any plans to update the > Thunderbird plugin to be compatible with the current version of > Thunderbird running on Linux. > > I tried to install it yesterday and received a version > incompatibility error. > > Thank you, > > -- > Karyn Cassio > TransMagic, Inc. > Web Developer > 303.460.1406 ext 616 > Skype ID: transmagic.karyn_cassio > > > > All information contained in this email is company confidential > and may be used by the intended recipient only. > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > > > > -- > Regards, > Asha > vtiger Team > > > All information contained in this email is company confidential and > may be used by the intended recipient only. > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -- Karyn Cassio TransMagic, Inc. Web Developer 303.460.1406 ext 616 Skype ID: transmagic.karyn_cassio All information contained in this email is company confidential and may be used by the intended recipient only. -------------- next part -------------- A non-text attachment was scrubbed... Name: karync.vcf Type: text/x-vcard Size: 329 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090601/afc756bc/attachment-0002.vcf From dhananjay at vtiger.com Tue Jun 2 03:52:35 2009 From: dhananjay at vtiger.com (Dhananjay Kumar) Date: Tue, 2 Jun 2009 13:22:35 +0530 Subject: [Vtigercrm-developers] Thunderbird Plugin Message-ID: <626f14180906020052h60246936g6ac388bc98a6eafb@mail.gmail.com> Hi Karyn, We are not able to reproduce this issue with Thunderbird 2.0.0.21 in our test lab. Brief us on this issue in detail so as we can help you out. Regards, Dhananjay vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090602/f7018231/attachment-0002.html From wzhyi at Hillstonenet.com Wed Jun 3 04:46:23 2009 From: wzhyi at Hillstonenet.com (=?gb2312?B?V2VuWmhpIFlpKNLXzsTWvik=?=) Date: Wed, 3 Jun 2009 16:46:23 +0800 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets Message-ID: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Hi, I would like to know how to be able to show list of tickets in the trouble ticket area, with different color highligts in the ticket title field or any other field, depending on priority. for example, red for urgent, yellow for high, green for low. Thanks for any help [cid:image001.png at 01C9E46A.D43BB980] ------------------------------------------------------------------------------ Vergil Yi ????? ??? | ?????? ?????????????1?????3? ???010-8289 7229-8026 www.hillstonenet.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment-0002.html -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 9476 bytes Desc: image001.png Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090603/8c479b22/attachment-0002.png From jnmutuku at gmail.com Fri Jun 5 01:04:20 2009 From: jnmutuku at gmail.com (James Mutuku) Date: Fri, 05 Jun 2009 08:04:20 +0300 Subject: [Vtigercrm-developers] Show priority with different colors in HelpDesk tickets In-Reply-To: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> References: <3E1DDF94E6F947468DA89D438EB7DCE2090DE9DB1D@exchange.Hillstonenet.com> Message-ID: <4A28A754.8040206@gmail.com> hello, Yes it's possible. But in the code level. I have done that for the leads modules where the leads(the whole row) are highlighted depending on their status.I did that by editing listViewEntries.tpl file in the smarty templates folder. Mutuku Ndeti James Lead Consultant Agile Systems Limited www.agile.co.ke +254-722490994 WenZhi Yi(???) wrote: > > Hi, > > > I would like to know how to be able to show list of tickets in the > trouble ticket area, with different *color* highligts in the ticket > title field or any other field, depending on *priority*. for example, > red for urgent, yellow for high, green for low. > > Thanks for any help > > Hillstone????logo?-?? > > ------------------------------------------------------------------------------ > > *Vergil Yi **?**???**?** > **??? | ??????*** > > ?????????????1?????3? > > ???010-8289 7229-8026 > > www.hillstonenet.com > > ------------------------------------------------------------------------ > > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment-0002.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 9476 bytes Desc: not available Url : http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090605/4dff2910/attachment-0002.png From prasad at vtiger.com Sun Jun 28 03:58:02 2009 From: prasad at vtiger.com (Prasad) Date: Sun, 28 Jun 2009 13:28:02 +0530 Subject: [Vtigercrm-developers] Sourceforge Community Choice Awards 2009 - vtiger CRM is a Finalist Message-ID: <39d18b250906280058x28f0b6adic940fba73648df85@mail.gmail.com> Dear Members, Thank you for nominating us for Community choice award. With your support, vtiger CRM has been selected as a finalist in the ?*Best Project for Enterprise*? category. Do not miss to cast your vote for CCA09, for more details look at: http://www.vtiger.com/blogs/2009/06/27/sourceforge-community-choice-awards-2009-vtiger-crm-is-a-finalist/ Regards, Prasad vtiger Team -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.vtigercrm.com/pipermail/vtigercrm-developers/attachments/20090628/9323e99b/attachment-0002.html From lee at leev.net Tue Jun 30 20:21:09 2009 From: lee at leev.net (Lee Valentine) Date: Wed, 1 Jul 2009 10:21:09 +1000 Subject: [Vtigercrm-developers] Slow performing query Message-ID: Hey Guys, We were having performance issues with the crm taking ages to load so I had all the queries being executed printed to the screen with the duration each query was taking. I found: select distinct(setype) from vtiger_crmentity where crmid in (select parent_id from vtiger_troubletickets) 106.894966125 seconds. I tracked this down to modules/CustomView/CustomView.php line 1212 (in function getSalesRelatedName) $sql = "select distinct(setype) from vtiger_crmentity where crmid in (select ". $adb->sql_escape_string($fieldname)." from ". $adb->sql_escape_string($tablename).")"; I replaced it with the following: $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN ".$adb->sql_escape_string($tablename)." t ON t.".$adb->sql_escape_string($fieldname)." = c.crmid"; And received the result: select distinct(setype) from vtiger_crmentity c INNER JOIN vtiger_troubletickets t ON t.parent_id = c.crmid 0.0270490646362 seconds. This has given our crm a MAJOR performance increase. Thanks, Lee From dfar2008 at gmail.com Tue Jun 30 21:55:47 2009 From: dfar2008 at gmail.com (ding jianting) Date: Wed, 1 Jul 2009 09:55:47 +0800 Subject: [Vtigercrm-developers] Slow performing query In-Reply-To: References: Message-ID: Hi,Lee What is version of your vtigerCRM? On Wed, Jul 1, 2009 at 8:21 AM, Lee Valentine wrote: > Hey Guys, > > We were having performance issues with the crm taking ages to load so > I had all the queries being executed printed to the screen with the > duration each query was taking. I found: > > select distinct(setype) from vtiger_crmentity where crmid in (select > parent_id from vtiger_troubletickets) > 106.894966125 seconds. > > I tracked this down to modules/CustomView/CustomView.php line 1212 (in > function getSalesRelatedName) > $sql = "select distinct(setype) from vtiger_crmentity where crmid in > (select ". $adb->sql_escape_string($fieldname)." from ". > $adb->sql_escape_string($tablename).")"; > > I replaced it with the following: > $sql = "select distinct(setype) from vtiger_crmentity c INNER JOIN > ".$adb->sql_escape_string($tablename)." t ON > t.".$adb->sql_escape_string($fieldname)." = c.crmid"; > > And received the result: > select distinct(setype) from vtiger_crmentity c INNER JOIN > vtiger_troubletickets t ON t.parent_id = c.crmid > 0.0270490646362 seconds. > > This has given our crm a MAJOR performance increase. > > Thanks, > Lee > _______________________________________________ > Reach hundreds of potential candidates - http://jobs.vtiger.com > -- ________________________________________ ????CRM ?? ???????????????631????? ???021-64876448 ??:021-64876441 ???(0)13701696656 Email:dfar2008 at gmail.com ----------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... 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