[Vtigercrm-developers] more default dashboards?

[Abos]

Hi Minnie,

1/ AVG time between first meeting with a lead and quotes
by team and user
(asked by lot of users)

The goal is to know the the average time, + more long time, + more short 
time, between the first call/meeting with a customer (lead), and a 
product sold for him.
Lot of persons have reported to me : "it's really the minimum feature 
for a CRM".
In future, we can use this kind of datas to make forecast, leads by 
month * time required to transform / avg sell by contacts ;-)

8/ AVG meeting to catch a customer by user
Is like (1) but here the goal is to know the elapsed time between lead creation and lead conversion.



3/ AVG time to answer a ticket by supporter
the average time by quarter 4h, 8h, 12h... The goal is to have an idea of support speed quality. How many time take my tehcnician to answer a question.

4/ AVG time to close a ticket by supporter
Same thing than point 3, but here the goal is to estimate the time to close a ticket and to see if the support is performant.

5/ Best sellers
Products the more sold. We can think to : more solds this moth, more sold everytimes. And to present the 10 best sellers.

8/ AVG meeting to catch a customer by user
How many time/expenses (call, visits) my team/my employees need to catch a customer.

Thanks Minnie,

Aïssa

Mangai a écrit :
>
> Hello Aissa,
>
>         Thank you for your ideas.
>
>         I've integrated the following
>           2/ Ticket category
>           6/ Sales by user
>           7/ Sales by team
>           9/ Ticket by product.
>         but I am not clear about the remainings. shall you explain 
> more about them(ie., statements:1,3,4,5,8).
>
> Awaiting for your reply.
>
> Thanks & Regards,
> Minnie.
>
>
>
>
>
>
> ----webmaster at vtigercrmfrance.org wrote ----
>
>     Hi,
>     few ideas :
>     1/ AVG time between first meeting with a lead and quotes
>     by team and user
>     (asked by lot of users)
>
>     2/ Ticket category
>     3/ AVG time to answer a ticket by supporter
>     4/ AVG time to close a ticket by supporter
>     5/ Best sellers
>     6/ Sales by user
>     7/ Sales by team
>     8/ AVG meeting to catch a customer by user
>     9/ Ticket by product
>
>
>     Other kind of cool feature, for modules like quotes, when i select an
>     account, display only the related contact on the contact select popup.
>     Regards,
>     Aïssa
>
>     Richie a écrit :
>     > Hello!
>     >
>     > I was wondering if it would be proper to show more default
>     dashboards?
>     >
>     > If so, kindly state what all data would you like to be shown in
>     the dashboard.
>     >
>     > The current dashboard only caters to the SFA module. Any
>     dashboards for the Inventory and other modules
>     > please?
>     >
>     > Thanks,
>     > Richie
>     >
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