[Vtigercrm-commits] [Vtiger development] #8552: Workflow criteria for 'Assigned To' in Tickets Not Working

[Vtiger development]

#8552: Workflow criteria for 'Assigned To' in Tickets Not Working
------------------------+------------------------
 Reporter:  skenow      |      Owner:  developer
     Type:  defect      |     Status:  new
 Priority:  unassigned  |  Milestone:  Unassigned
Component:  vtigercrm   |    Version:  6.2.0
 Severity:  Medium      |   Keywords:
------------------------+------------------------
 The criteria for 'assigned to' are not being honored in scheduled
 workflows

 In the database record for this workflow, the conditions are

 {{{
 [{"fieldname":"createdtime","operation":"more than hours
 before","value":"72","valuetype":"","joincondition":"and","groupjoin":"and","groupid":"0"},
 {"fieldname":"ticketstatus","operation":"is
 not","value":"Closed","valuetype":"rawtext","joincondition":"and","groupjoin":"and","groupid":"0"},
 {"fieldname":"ticketstatus","operation":"is
 not","value":"Cancelled","valuetype":"rawtext","joincondition":"and","groupjoin":"and","groupid":"0"},
 {"fieldname":"assigned_user_id","operation":"is
 not","value":"36","valuetype":"rawtext","joincondition":"and","groupjoin":"and","groupid":"0"},
 {"fieldname":"modifiedtime","operation":"more than hours
 before","value":"48","valuetype":"rawtext","joincondition":"","groupjoin":"and","groupid":"0"}]
 }}}

 Yet, the query being executed is -

 {{{
 SELECT vtiger_troubletickets.ticketid
 FROM vtiger_troubletickets
     INNER JOIN vtiger_crmentity ON vtiger_troubletickets.ticketid =
 vtiger_crmentity.crmid
     LEFT JOIN vtiger_users ON vtiger_crmentity.smownerid = vtiger_users.id
     LEFT JOIN vtiger_groups ON vtiger_crmentity.smownerid =
 vtiger_groups.groupid
 WHERE vtiger_crmentity.deleted=0
     AND   (( vtiger_crmentity.createdtime < '2015-04-29 14:04:01')
     and ( vtiger_troubletickets.status <> 'Closed')
     and ( vtiger_troubletickets.status <> 'Cancelled')
     and ( vtiger_crmentity.modifiedtime < '2015-04-30 14:04:01')
     and ( (trim(CONCAT(vtiger_users.first_name,'
 ',vtiger_users.last_name)) <> '36' or vtiger_groups.groupname <> '36')) )
     AND vtiger_troubletickets.ticketid > 0
 }}}

 The fields mapped to the Assigned To criteria are the names, not the
 assigned_user_id

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Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/8552>
Vtiger development <http://trac.vtiger.com/>
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