[Vtigercrm-commits] [Vtiger development] #7956: Help Desk - Ticket creation gives query failure

[Vtiger development]

#7956: Help Desk - Ticket creation gives query failure
-----------------------+-----------------------
 Reporter:  apparao    |      Owner:  developer
     Type:  defect     |     Status:  new
 Priority:  blocker    |  Milestone:  6.0.0
Component:  vtigercrm  |    Version:  6.0.0
 Severity:  Critical   |   Keywords:
-----------------------+-----------------------
 array (
   0 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/include/database/PearDatabase.php',
     'line' => 365,
     'function' => 'checkError',
   ),
   1 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/modules/HelpDesk/HelpDeskHandler.php',
     'line' => 22,
     'function' => 'pquery',
   ),
   2 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/include/events/VTEventTrigger.inc',
     'line' => 143,
     'function' => 'handleEvent',
   ),
   3 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/include/events/VTEventsManager.inc',
     'line' => 118,
     'function' => 'trigger',
   ),
   4 =>
   array (
     'file' => '/home/web/demo.vtiger.com/data/CRMEntity.php',
     'line' => 792,
     'function' => 'triggerEvent',
   ),
   5 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/modules/Vtiger/models/Module.php',
     'line' => 156,
     'function' => 'save',
   ),
   6 =>
   array (
     'file' =>
 '/home/web/demo.vtiger.com/modules/Vtiger/models/Record.php',
     'line' => 214,
     'function' => 'saveRecord',
   ),
   7 =>
   array (
     'file' => '/home/web/demo.vtiger.com/modules/Vtiger/actions/Save.php',
     'line' => 45,
     'function' => 'save',
   ),
   8 =>
   array (
     'file' => '/home/web/demo.vtiger.com/modules/Vtiger/actions/Save.php',
     'line' => 23,
     'function' => 'saveRecord',
   ),
   9 =>
   array (
     'file' => '/home/web/demo.vtiger.com/includes/main/WebUI.php',
     'line' => 181,
     'function' => 'process',
   ),
   10 =>
   array (
     'file' => '/home/web/demo.vtiger.com/index.php',
     'line' => 20,
     'function' => 'process',
   ),
 )

 Query Failed:UPDATE vtiger_ticketcf SET from_portal=0 WHERE
 ticketid=?::ADODB error Query Failed:UPDATE vtiger_ticketcf SET
 from_portal=0 WHERE ticketid=?::->Unknown column 'from_portal' in 'field
 list'

 Vtiger6 ga and migrate from 540 to 6 also has the same issue.


 {{{
 Solution
 ========

 $moduleInstance = Vtiger_Module::getInstance('HelpDesk');
 $block = Vtiger_Block::getInstance('LBL_TICKET_INFORMATION',
 $moduleInstance);

 $field = new Vtiger_Field();
 $field->name = 'from_portal';
 $field->label = 'From Portal';
 $field->table ='vtiger_ticketcf';
 $field->column = 'from_portal';
 $field->columntype = 'varchar(3)';
 $field->typeofdata = 'C~O';
 $field->uitype = 56;
 $field->displaytype = 3;
 $field->presence = 0;
 $block->addField($field);

 }}}


 Please add the above code in migration script

--
Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7956>
Vtiger development <http://trac.vtiger.com/>
Vtiger CRM