[Vtigercrm-commits] [vtiger development] #7462: ModTracker visiblity in Workflows

[vtiger development]

#7462: ModTracker visiblity in Workflows
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 Reporter:  alanlord     |       Owner:  developer 
     Type:  enhancement  |      Status:  new       
 Priority:  unassigned   |   Milestone:  Unassigned
Component:  vtigercrm    |     Version:  5.4.0     
 Severity:  Medium       |    Keywords:            
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 Further to a discussion on the dev mailing list...

 I've been trying to make a "user friendly" workflow email task system for
 the HelpDesk module.

 "User friendly" means that the email templates in the workflow tasks can
 be made to look "pretty" and include various bits of information shown in
 the format that the user chooses.

 An example of something that is currently not possible to do is as
 follows.

 When a Ticket is updated by a vtiger user, I would like to create a
 workflow task that will send an email to the customer (Related
 Contact/Account) that shows *just* what has changed since the update and a
 time/date stamp.

 When a ticket is updated by the customer (via email) I want a workflow
 task that will send an email to the assigned user(s) showing *just* what
 has changed and a date/time stamp.

 The current $update_log (constructUpdateLog() function) generates terrible
 output that is not legible, does not filter out unchanged values, nor is
 the format configurable by the user in any way.

 With the inclusion of ModTracker this might be easier to achieve but when
 creating a send email Workflow task one would need to somehow be able to
 select related ModTracker variables to be shown in the email template.

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Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/7462>
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