[Vtigercrm-commits] [vtiger development] #4937: ticket relationship with all accounts/contacts

[vtiger development]

#4937: ticket relationship with all accounts/contacts
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 Reporter:  mickie       |       Owner:  developer
     Type:  enhancement  |      Status:  new      
 Priority:  major        |   Milestone:  5.1.0    
Component:  vtigercrm    |     Version:  5.0.3    
 Keywords:               |  
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 The functionality to relate a ticket with all accounts/contacts will be
 useful for services companies. So that all account/contact can see the
 ticket.

 Or

 The functionality to relate the tickets with assets so that the ticket
 will be shown in all accounts/contacs which are all related with the
 asset.

 Following are the customer comments on developers mailing list

 Gregory Machin - greg at ct-net.org -
 I work in an it company and our main business is hosting and vpn support
 .. for example "I made changes to our mail server and would like to
 attach the ticket to all the accounts / contacts / users it will impact,
 so that if there is an issue and I'm not available someone else will be
 able to pickup the ticket and run with it. No matter who brings up the
 issue."

 Andrew Rodes - arodes at onweald.com -
 I have worked with systems at hosting companies in the past ( I have
 worked
 for a few over the years), and the best way to attack the problem your
 trying to solve that I have seen was to have asset based ticketing so that
 if an asset has a modification or problem, its quickly seen on all
 customer
 accounts that also use that asset.

  Unfortunately, vtiger does not support true assets to customer
 relationships or asset based ticketing although several community members
 have asked about it for over 2 years (or maybe longer .. I don't know).

 This functionality is in the major commercial ticketing products out there
 as I have used many including remedy and Siebel which handle it nicely.

-- 
Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/4937>
vtiger development <http://trac.vtiger.com/>
vtigerCRM