[Vtigercrm-commits] [vtiger development] #4214: Different Helpdesk-Emails / Rules for sending this Email

[vtiger development]

#4214: Different Helpdesk-Emails / Rules for sending this Email
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  Reporter:  dinoeberle   |       Owner:  vashni  
      Type:  enhancement  |      Status:  new     
  Priority:  major        |   Milestone:  5.1.0   
 Component:  vtigercrm    |     Version:  5.0.3   
Resolution:               |    Keywords:  Helpdesk
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Changes (by vashni):

  * type:  patch => enhancement
  * milestone:  5.0.4 => 5.1.0

Comment:

 Replying to [ticket:4214 dinoeberle]:
 > In Helpdesk the Emails sent out to customer and supporter were created
 either in Save.php or DetailViewAjax.php and are looking quite different.
 That means if we edit a ticket via 'Edit-Button' the Email is generated by
 Save.php, if we edit it by using Ajax, it will be created by
 DetailViewAjax.php
 >
 > Both Emails are looking different and the rules for sending them are
 also different. So in fact from customer side these Emails are looking a
 little bit strange and for customizing is very difficult.
 >
 > -> What are the criterias for sending out the Emails? On Status change,
 on edit, by adding a comment? This should be set in the configuration.
 >
 > -> The tickets should be created either in common function or by Email-
 Templates, which would be the best solution in general.

 Hi Dinoeberle,

         This is a nice feature to have it in our CRM. This will help lot
 of our customers.We will take this in our coming major release.Thank you
 for your great idea.

 Thanks.

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Ticket URL: <http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/4214#comment:2>
vtiger development <http://trac.vtiger.com/>
vtigerCRM